Parts Advisor

Parts Advisor

Job Description

Objective: Accurately identify customer parts requirements

� Maintain an up-to-date knowledge of new or updated parts, and ensure parts bulletins, lists and catalogues are read and stored

� Remain aware of seasonal requirements and of parts needed in the event of a Volkswagen recall or special offer in the Parts Department

� Attend training courses to develop job-related knowledge

� Liaise with Parts Manager to monitor lost sales for inventory control

� Processing of daily banking

� Control of morning delivery

� Ensure clock cards are used in the correct manner for attendance records

� Monitor the work in progress report

� Carry out regular checks on purchase targets

Objective: Maintain parts stock and stock records

� Ensure all stock is kept securely and in good condition

� Maintain stock control and guard against any unauthorised removal of parts stock

� Ensure all incoming deliveries are checked and placed in the correct bins and any discrepancies reported to the parts manager

� Ensure that a receipt, payment or authorised signature is obtained for all parts stock issued

� Assist the parts manager in all aspects of stocktaking

Objective: Process parts orders efficiently

� Ensure all paperwork, documentation and parts requisitions are completed accurately

� Ensure all credit sales transactions are to an authorised signatory or approved account, and cash and cheque payments are received and stored securely

� Place special orders as necessary, balancing the needs of economy and speed of delivery according to parts manager guidelines

� Source the availability of additional parts from outside the retailer

� Search for part numbers using the Electronic Parts Catalogue

Objective: Ensure the highest level of customer satisfaction

� Satisfy customer requirements by identifying parts accurately

� Answer customer queries regarding parts warranties in a manner that is easily understood

� Receive customers promptly and courteously

� Develop and maintain excellent relationships with customers by meeting and exceeding their expectations

Objective: Contribute to departmental compliance with company policies and industry guidelines

� Ensure the department is kept clean and tidy

� Ensure the correct recycling of all disposed and damaged items in line with environmental regulations

� Adhere to all Health and Safety and Company policies and procedures

� Ensure Volkswagen procedures appertaining to recycling/exchange units are adhered to.