Patient Support Advisor

Join Our Team as a Customer Support Advisor!

Are you ready to make a meaningful impact in the healthcare industry? We are looking for a passionate and dedicated Customer Support Advisor to join our clients dynamic team! In this role, you will be the guiding voice for patients, their support persons, and healthcare professionals, providing the exceptional service they deserve.

What You'll Do:

• Respond to and document customer technical inquiries via phone calls and emails with empathy and professionalism.
• Assess the needs of each contact to achieve the best possible resolution.
• Ensure accurate documentation of every interaction in system system.
• Deliver precise information while maintaining compliance with all regulatory requirements and Standard Operating Procedures (SOPs).
• Provide an outstanding customer experience.

Are You a Match?

We are searching for individuals who exhibit:

• Strong Interpersonal Skills: Your ability to connect with others is essential.
• Excellent Communication: You can articulate information clearly and effectively.
• Customer-Oriented Mindset: You are dedicated to serving customers with a positive attitude.
• Service-Driven Approach: Your commitment to going above and beyond sets you apart.
• Problem-Solving Skills: You thrive on finding solutions to challenges.
• Continuous Improvement Mindset: You are always looking for ways to enhance processes and service.
• High Accuracy: Attention to detail is vital in this role.
• Cultural Awareness: Your ability to work across diverse professional cultures is invaluable.

Our Differences Make Our Performance!

At our clients organisation, they celebrate diversity and inclusivity. They believe that a diverse workforce fosters innovation and creativity, helping to better serve our patients and communities. We welcome applicants from all backgrounds and are committed to creating an engaging environment where everyone can thrive.

Why Join Us?

• Be part of a supportive and friendly team.
• Contribute to the well-being of patients and healthcare professionals.
• Experience opportunities for personal and professional growth.
• Enjoy a workplace that values your unique contributions.
• Free On-Site parking.

If you are ready to embark on a rewarding journey in customer support within the healthcare sector, we want to hear from you!

Apply Today!

Help us provide an excellent customer experience and be part of a team that is dedicated to making a difference. Your journey starts here!.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.