People Services Team Leader
Posted 11 days ago
- Nottingham, Nottinghamshire
- Any
- External
- Expires In 3 months
Initially a 12 month contract with the opportunity to become permanent, this is a lovely role in a vibrant People Services Team. This fast-growing and award winning financial services organisation is looking for a People Services Team Leader to help them deliver exceptional support to approximately 4,000 colleagues and managers across the organisation. If you thrive in a fast-paced environment where no two days are the same, this is the opportunity for you!
About the Role:
As a People Services Team Leader, you will lead a dedicated team, focusing on driving excellence in customer service and ensuring a positive colleague experience. You'll lead, motivate, and develop your team while handling a high volume of work efficiently. This role requires strong multitasking and prioritization skills to ensure high-quality service delivery.
Key Responsibilities:
Lead and manage a small team, ensuring tasks are completed efficiently and accurately in line with Service Level Agreements (SLAs).
Drive excellent customer service through various channels, promptly resolving queries.
Organise and coordinate daily tasks for your team, balancing workloads across activities.
Ensure quality in all communications and adherence to data protection regulations.
Implement continuous improvement initiatives, maximizing the use of technology.
Collaborate with the wider People team to enhance employee engagement and support.
Oversee people administration related to acquisitions and administer key company benefits.
Skills and Experience:
Proven leadership experience in a customer service-oriented environment.
Strong organisational skills to plan, delegate, and prioritize in a high-volume setting.
Excellent problem-solving abilities with a proactive approach to improvements.
Attention to detail in managing people data and communications.
CIPD Level 3 qualification would be ideal
You will be joining a supportive and inclusive culture and inaddition to a competitive salary, they offer:
Competitive holiday allowance with the option to buy additional days.
Death in Service benefit (x4 salary).
Company pension scheme and generous parental leave.
Flexible benefits package and discounts on various services and products.
Comprehensive learning and development opportunities.
Commitment to environmental sustainability and community support.
Submit your application today and take the next step in your career.
4o mini
TPBN1_UKTJ
About the Role:
As a People Services Team Leader, you will lead a dedicated team, focusing on driving excellence in customer service and ensuring a positive colleague experience. You'll lead, motivate, and develop your team while handling a high volume of work efficiently. This role requires strong multitasking and prioritization skills to ensure high-quality service delivery.
Key Responsibilities:
Lead and manage a small team, ensuring tasks are completed efficiently and accurately in line with Service Level Agreements (SLAs).
Drive excellent customer service through various channels, promptly resolving queries.
Organise and coordinate daily tasks for your team, balancing workloads across activities.
Ensure quality in all communications and adherence to data protection regulations.
Implement continuous improvement initiatives, maximizing the use of technology.
Collaborate with the wider People team to enhance employee engagement and support.
Oversee people administration related to acquisitions and administer key company benefits.
Skills and Experience:
Proven leadership experience in a customer service-oriented environment.
Strong organisational skills to plan, delegate, and prioritize in a high-volume setting.
Excellent problem-solving abilities with a proactive approach to improvements.
Attention to detail in managing people data and communications.
CIPD Level 3 qualification would be ideal
You will be joining a supportive and inclusive culture and inaddition to a competitive salary, they offer:
Competitive holiday allowance with the option to buy additional days.
Death in Service benefit (x4 salary).
Company pension scheme and generous parental leave.
Flexible benefits package and discounts on various services and products.
Comprehensive learning and development opportunities.
Commitment to environmental sustainability and community support.
Submit your application today and take the next step in your career.
4o mini
TPBN1_UKTJ