Performance Improvement Officer

Performance Improvement Officer
??????? Up to £35,261 per annum
37 hours per week, Monday - Friday, based at our offices on Preston Docks
What will you be doing in this role?
You'll support the Performance Improvement Manager to deliver targeted projects across the business to improve processes and drive performance improvement. You'll motivate, advise and guide colleagues in the delivery of exceptional services, leading to increased customer satisfaction.
What we are looking for:
You'll have experience of working in a performance driven environment with a proven track record of meeting demanding targets
You'll have the ability to communicate clearly with colleagues; providing constructive feedback and influencing / coaching to improve performance
You'll have good data skills – the ability to interpret data quickly, deliver accurate information and translate your findings into service and performance improvement
It would be great if you also had:
Experience of working within the housing sector
Experience of researching best practice and legislation and implementing your findings
Why work at Community Gateway?
Our team are what makes us who we are. We aim for a great employee experience and that includes a range of benefits, including a generous holiday allowance beginning at 26 days plus bank holidays and including your birthday off and Christmas closure. We also offer free parking, free breakfasts, a company-paid health cash plan, reward and recognition scheme and much more.
Inclusion is key for us. We would love to hear from people from diverse backgrounds for this role, and second languages come in handy.
A bit more about us:
Community Gateway own and manage around 7000 homes across the city of Preston, but we are so much more than just a landlord. We aim to offer great customer service, providing safe, well-maintained and affordable homes, and making a positive difference to the communities in which we work. We make sure that we manage our business to the highest of standards and are working to create a sustainable future.
And finally, we want to be a great place to work….so if you think you have the skills, experience and can live our values, then we want to hear from you..
If you haven't done so already, check out the candidate pack on our website for more about us and top tips for your application.
Dates for your diary:
The closing date for this advert is Monday 21st April 2025 with interviews expected to be held Wednesday 30th April 2025.
If you've applied for this position before, please note that we are not considering previous applicants at this time.
We reserve the right to close this vacancy early so you are encouraged to apply as soon as possible.

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