Post-Offer Case Manager (Administrator)

My client is a leading Mortgage Specialist seeking a Post-Offer Case Manager to join their growing team.

This position would suit a candidate with strong office administration experience, keen to work in the mortgage sector and have the opportunity to develop within this role.

The Post Offer Case Manager and team plays an important role in account managing by processing a pipeline of mortgage applications from offer to completion.

Working closely with internal teams such as sales, underwriting, and risk and external partners like solicitors and brokers, the successful candidate will play a vital role in maintaining compliance and exceeding client expectations.

This position requires accuracy, attention to detail, strong written and verbal communication skills, the ability to multitask and enjoy a being working in a fast-paced environment. Due to time critical projects at time you will need to adapt priorities, working as part of a team and on your own to achieve great results.

Role Responsibilities

* Build and maintain effective relationships with all new and existing clients.

* Act as the first point of contact with any queries on all mortgage applications from post offer stage to completion .

* Ensure timely, accurate and appropriate responses to telephone calls/enquiries and any other correspondence from Mortgage brokers.

* Liaise with Mortgage Brokers, appraising them of the progress of specific mortgage cases and seeking to resolve any queries that arise.

* Liaise with the Line Manager, escalating any specific problems for discussion and resolution.

* Liaise with the underwriting team, ensuring that application requirements and conditions are complied with and updated.

Benefits:

Private Health Care with no excess

4% Pension contributions

25 days holiday plus bank holidays

Death in service benefit

Social events and dress down Fridays

Supported training and free parking

Christmas and Summer team-building events

Yearly salary review

INDCP