Product Support Analyst

The Product Support Analyst works within the Product & Service Operations (PSO) organization to help businesses through scaled service delivery & operations. We combine deep expertise in our products with operational and analytical skills to design and manage scalable processes that support millions of advertisers across dozens of complex products. As part of the PSO organization, the Product Support Analysts are creative problem solvers who strive to ensure businesses are utilizing our advertising solutions as efficiently and as effectively as possible. RESPONSIBILITIES Build technical knowledge and expertise in various advertising products Provide consultative guidance to sales teams and external clients on best practices andproduct setups Troubleshoot and prioritize technical advertising issues, and escalate to specialists when appropriate for further troubleshooting or de-bugging Effectively communicate technical resolutions, workarounds, and product confusions to the sales and account team Facilitate a high-end customer experience related to support for advertising bugs and ensure all support SLAs are met Identify opportunities to optimize and automate workflows and support processes There is a deadline for this role shortlisted candidates will be contacted by Friday, June 14th. Due to the high volume of applicants, we will only come back to successful candidates. If you do not received a response, please assume that you have not been selected for progression to the next stage of the hiring process. Client Description Our Client is the largest social media company in the world. They have substantial B2B and B2C advertising and media platforms, as well as a nonprofit initiative. With the mission of bringing people together, they now boast over 2 billion users, and are rapidly developing as they influence the world around us. Aquent is dedicated to improving inclusivity & is proudly an equal opportunities employer. We encourage applications from under-represented groups & are committed to providing support to applicants with disabilities. We aim to provide reasonable accommodation for any part of the employment process, to those with a medical condition, disability or neurodivergence. #J-18808-Ljbffr