Product Support Engineer

Product Support Engineer - Electrification

Peterborough (PE1) – Hybrid (3 days in the Office / 2 days WFH)

Initial 12 Month Contract – highly likely to extend for the right person!

Hours: 37 a week, Mon – Fri 08.30 start (some flexibility around start time if required)

Up to £30.55 per hour PAYE / Up to £41.05 per hour via Umbrella contract

Our client is a world leader in the design, manufacture and support of a world class range of engines, they are looking to extend their Electrification + Energy Solutions Division team in Peterborough. The team focus on delivering advanced electrified power train, zero-emissions products/technologies, and the solutions and services associated with these technologies. Focus areas include batteries, fuel cells, motors, inverters, micro grid controllers, charging, energy storage systems, lifecycle solutions/services and integration of components for ePowertrain solutions across industries. If these areas pique your interest, please read on further to find out more… 

As Product Support Engineer – Electrification, you will be supporting the energy transition, moving from diesel to electric. This is an interesting opportunity with a brand-new product. You’ll support and lead continuous improvement projects and route cause analysis for new products. This is a key role and your impact will be visible across the business!

What will the Product Support Engineer – Electrification do?

• Support New Product Introduction readiness plans and strategies for new electrification and advanced power offerings
• Ensure customer satisfaction and product quality objectives are being delivered
• Take the lead within the product support team to identify system or process improvements
• Communicate improvement opportunities within E+ES to ensure alignment and integration within the division.
• You will be responsible for on-going management of the product quality systems and processes to meet defined quality targets.
• Provide SME support of E+ES product to internal partners and dealerships
• Work across functional teams to identify, launch, support and communicate Continuous Product Improvement projects to improve product performance
• Develop appropriate procedures and plans to ensure product quality and evaluating results to identify functional deficiencies. Correcting design flaws as needed
• Evaluate production processes to identify defects in manufacturing and design. Modify designs to maximize production efficiency and product quality
• Solicit and gather internal and external feedback to identify potential new products and/or improvements to existing products that improve product serviceability
• Write technical specifications and instructions to ensure product quality and performance. Track and manage the status of projects from inception to release
• Facilitate root cause investigations and corrective actions to minimize impact to customers
• Conduct dealer and customer visits to provide support for new product introduction or assist with technical issues
• Travel required: Up to 15% of your time will involve travelling for internal & supplier meetings

What skills and experience will the Product Support Engineer – Electrification need?

• 5+ years Product support/service engineering background and detailed knowledge, route cause analysis, reviewing data etc. Electrification experience is highly desirable or energy transfer
• Demonstrable problem-solving abilities
• Technical foundation – mechanical or electrical. Someone who understands the language.
• Demonstrable experience displaying mechanical aptitude and the ability to relay information to technical professionals.
• Demonstrable experience working on complex projects with multiple stakeholders and business units.
• Technical Excellence: The ability to develop and provide solutions to significant technical challenges. Engages appropriate subject matter resources to effectively resolve technical issues.
• Data Gathering & Analysis: The ability to collect and synthesise data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgement.
• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customised customer solutions.
• Systems you will use: Microsoft office, Salesforce, PowerBi and client focussed engineering

To apply, please submit a copy of your up to date CV clearly indicating your relevant experience. Applicants must have an existing right to work in the UK and evidence of eligibility will be required. Suitable candidates will be contacted.

The above represents a summary of the contract assignment.  A full description of this contract assignment is available. A full explanation of this rate and all deductions will be explained in a key information document (KID) supplied to registered candidates.