Product Support Engineer
Posted a month ago
- Crewkerne, Somerset
- Permanent
- Great company culture and a great be
- £30,000 to £40,000 /Yr
- Sponsored
- Expires In a day
We are looking for an engineer with an electrical background, as this experience�is transferable�to the Product Support Engineer for a�company in Crewkerne that has a great company culture and puts its staff first.� �
Whether you are an engineer that wants to come off the tools or you have just started a career, perhaps�you are a graduate in electrical engineering, we would like to hear from you.�
This is a permanent�position working a 35 hour week.� Whilst training is completed you will need to be in the office 5 days however, once trained you can work 3 days in the office and 2 days at home.� The salary is upto �40,000 as this will depend on the level of experience�you have.
Your role will be to liaise directly with the customer to advise them on the correct parts to suit their business.� They are looking for someone who is passionate about delivering a first class service to the customer, every time.� You'll also help the Sales and Business Development Team with technical queries and update and create technical specifications and 3D CAD drawings.� Other responsibilities of the role are:
Whether you are an engineer that wants to come off the tools or you have just started a career, perhaps�you are a graduate in electrical engineering, we would like to hear from you.�
This is a permanent�position working a 35 hour week.� Whilst training is completed you will need to be in the office 5 days however, once trained you can work 3 days in the office and 2 days at home.� The salary is upto �40,000 as this will depend on the level of experience�you have.
Your role will be to liaise directly with the customer to advise them on the correct parts to suit their business.� They are looking for someone who is passionate about delivering a first class service to the customer, every time.� You'll also help the Sales and Business Development Team with technical queries and update and create technical specifications and 3D CAD drawings.� Other responsibilities of the role are:
- Maintain the software database of product specifications
- Guide customers through step by step solutions
- Document and track customer issues and resolutions using our ticket base system
- Collaborate with engineering and production teams to resolve complex issues
- PCB evaluations of customer circuit and boards
- Create and maintain technical documentation and knowledge base articles
- Conduct training sessions for customers and internal staff
- Stay updated with product knowledge and industry trends
- Ensure timely and effective resolution of customer inquiries
- Occasional visits to customers in UK and Europe may be require
- National Diploma or higher in an engineering-related field, preferably electronics
- Proven experience in technical support or a similar role
- Knowledge of electronics, especially frequency products
- Ability to learn new software independently
- Excellent organisational and time management skills
- Strong Excel skills to include X Look ups�and formulas and other Microsoft packages
- Proficiency in troubleshooting hardware and software issues
- Familiarity with operating systems (Windows, macOS)
- Customer-oriented mindset with a focus on delivering high-quality support