Property / Maintenance Customer Service Advisor

We are recruiting for a Property / Maintenance Customer Service Advisor who has knowledge of general maintenance who is happy to be part of a small dynamic team in an expanding student lettings company with a nationwide presence. Their vision is to deliver industry-leading accommodation experiences for both students and landlords across the country. Joining our clients team means becoming part of an ambitious, innovation-driven team committed to excellence in service.

Why Work With Our Client?

• Be part of a company that values innovation and fresh perspectives
• Grow your career in a company that invests in personal development
• Collaborate with a driven, ambitious team in a rapidly growing company
• Work alongside talented, supportive colleagues in a positive environment

Role Overview
As a Property / Maintenance Customer Service Adevisor, you'll play a crucial role within the Management team, focusing on exceptional customer service and delivering a first-class experience for our clients. You'll oversee all aspects of managing a designated property portfolio, building and nurturing relationships with landlords, tenants, and contractors.

Key Responsibilities

• Build and maintain strong relationships with landlords, tenants, and contractors
• Receive, allocate, and manage maintenance jobs, including invoice processing
• Handle communications through phone, email, and WhatsApp
• Conduct property inspections during tenancies, ensuring compliance
• Organize end-of-tenancy check-outs and process deposit returns
• Coordinate tenancy move-ins and manage inventories
• Manage utilities and offer investment advice on landlords' current and new portfolios
• Assist with accounts to keep landlord, tenant, and contractor ledgers updated
• Support with floor plans, fire risk assessments (FRA), and Legionnaires compliance

About You
We're seeking a motivated professional with a "get stuck in" attitude who can excel in a fast-paced environment. The ideal candidate will have strong organisational skills, and a commitment to seeing tasks through from start to finish.

Required Skills & Qualifications

• Excellent organizational skills and attention to detail
• Strong communication skills to provide top-quality service
• Proven ability to manage tasks from start to finish independently
• Experience in asset management (property industry experience preferred)
• Ability to prioritize workload and meet deadlines
• Flexible and adaptable approach to work
• Driving License Required

Work Details

• Hours: 9:00 am to 5:30 pm, Monday to Friday, plus 15 Saturdays per year (10:00 am to 3:00 pm)

Benefits

• Use of company car
• Overtime paid
• Commission paid
• Paid mileage
• Career development
• Opportunity to be put through your ARLA

If you're passionate about property management and ready to join a forward-thinking team, we'd love to hear from you!

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