Provider Quality Improvement Officer

Provider Quality Improvement Officer

Fixed Term, Full Time

£28,689 to £33,752 per annum

Location: North Essex

Working Style: Community-based worker

Please note that this is a fixed term contract / secondment opportunity until June 2025.

This role will be covering the Mid and North Essex area and you will be required to travel to various locations.

The role is focused on the development and implementation of the council's approach to quality improvement of the adult social care market across Essex. It ensures that the Adult Social Care market adheres to regulatory and contractual requirements and provides a consultancy service to ensure contract management and quality improvement can be delivered.

Providing early identification and intervention to manage risk effectively is key to ensure working systems function effectively; regular auditing of suppliers to ensure a good standard of quality is being met and monitoring improvement work.

Accountabilities:

• Responsible for completing comprehensive assessments and production of reports.
• Responsible for providing consultancy services to the Social Care market on how to improve the quality of their services to improve customer outcomes and experiences.
• Working collaboratively with partners and stakeholders to maximise potential opportunities for quality improvement; through the development of innovative approaches to service delivery to deliver greater choice to adults.
• Responsible for identifying and challenging care delivery which falls below standards set, providing support to improve the quality-of-service provision.
• Provide expert advice and support to providers during periods of Safeguarding activity.
• Provide reports on expected standards of delivery across Essex to inform and support ECC's safeguarding responsibilities and duty of care.
• Ensure providers are compliant with all external regulation and contractual requirements to achieve required standards and ensure where there are any issues these are addressed in a timely, effective manner.
• Utilise opportunities to identify best practice opportunities to learn lessons from others and build professional knowledge and expertise to maximise the value of relevant networks and influence service improvements through acquired learning.
• Ensure successful delivery of day-to-day activities and develop skills within the quality function.
• Identify patterns and trends in care delivery and share intelligence with People Commissioning to inform shape and influence future thinking and commissioning intent.

Skills, Knowledge, and Experience

• Educated to A Level equivalent or equivalent experience with evidence of continuing professional development.
• Experience within a social care setting with evidence of ensuring quality of outputs in delivering service.
• Strong communication skills and the ability to develop a rapport and engage with diverse groups of individuals along with the ability to develop good business relationships and influence others in presenting compelling arguments for change or improvement.
• Evidence a good understanding of quality standards, analysis, organisational development, and demonstrable practical application of these.

To read more about us please visit: Adult Social Care

Please note that the job role requires you to be mobile throughout an operational area. Therefore, the post holder will need to have a driving licence and access to a vehicle, or the ability to meet the mobility requirements of the role through other means.

Why Essex? Essex County Council has a location to be proud of. Our 1,300 square miles stretch from Constable Country to the Thames Estuary, from the dynamic M11 corridor to the traditional seaside resorts of Clacton and Walton. England's oldest town, Colchester, and two of its newest - Basildon and Harlow - are right here. Along with the City of Chelmsford, the county town, they form our major population centres. It means real choice and makes Essex the ideal place for your career. Read more about us.

Essex County Council is proud to be a Disability Confident Leader. We're committed to interview all disabled applicants who choose to apply under our Job Interview Scheme if they meet the minimum requirements of the job. Please speak to our Recruiters if you require any reasonable adjustments during the process.

We're also committed to interview all veterans and care leavers, who meet the minimum requirements of the role for which they are applying.

What you should do next

If you are interested in finding out more about this role, we would love to hear from you. Please apply via the Working for Essex website.

As part of employment with Essex County Council (ECC) should your role require a DBS check you will be required to register with the DBS update service. The DBS update service ensures all registered DBS certificates are kept up to date and allows authorised parties to view the status of your certificate. This is an annual subscription, and you will be responsible for ensuring this is maintained. For further information on the DBS update service please go to

Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment.

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