Provider Quality Improvement Officer

Provider Quality Improvement Officer

Permanent, Part Time

Up to £33,752 per annum Full Time Equivalent

Location: Countywide

Working Style: Community-based worker

Please note this is a part time opportunity working 16 hours per week with a pro rata salary up to £14,595 per annum.

This role is countywide and you will be required to travel to various locations.

The role centres on development and implementation of the council's strategy for enhancing the quality of the Adult Social Care market in Essex. The role will involve working with Residential Care homes to implement the Provider Quality Innovation teams programme of initiatives which aim to improve the quality of services through support, guidance and training.

Key responsibility of the role will be to support care homes to implement the Provider Quality teams PROSPER project which uses quality improvement methodology in the prevention of harm and continuous improvement.

Accountabilities:

• Responsible for completing comprehensive support visit reports and monthly data dashboards.
• Responsible for providing consultancy services to the Social Care market on how to improve the quality of their services to improve customer outcomes and experiences - this will include face to face site visits, training events and workshops.
• Working collaboratively with partners and stakeholders to maximise potential opportunities for quality improvement; through the development of innovative approaches to service delivery to deliver greater choice to adults.
• Responsible for identifying and challenging care delivery which falls below standards set, providing support to improve the quality-of-service provision.
• Provide expert advice and support to providers.
• Utilise opportunities to identify best practice opportunities to learn lessons from others and build professional knowledge and expertise to maximise the value of relevant networks and influence service improvements through acquired learning.
• Ensure successful delivery of day-to-day activities and develop skills within the quality function.
• Identify patterns and trends in care delivery and share intelligence with People Commissioning to inform shape and influence future thinking and commissioning intent.

Skills, Knowledge, and Experience

• Educated to A Level equivalent or equivalent experience with evidence of continuing professional development.
• Recent experience working with social care settings, preferably Residential Care homes, with evidence of ensuring quality and safety of service delivery.
• Strong communication skills and the ability to develop a rapport and engage with diverse groups of individuals along with the ability to develop good business relationships and influence others in presenting compelling arguments for change or improvement.
• Evidence a good understanding of quality standards, quality improvement methods, analysis, organisational development, and demonstrable practical application of these.

Please contact ##### if you have any further questions about this role.

To read more about us please visit: Adult Social Care

Please note that the job role requires you to be mobile throughout an operational area. Therefore, the post holder will need to have a driving licence and access to a vehicle, or the ability to meet the mobility requirements of the role through other means.

Why Essex? Essex County Council has a location to be proud of. Our 1,300 square miles stretch from Constable Country to the Thames Estuary, from the dynamic M11 corridor to the traditional seaside resorts of Clacton and Walton. England's oldest town, Colchester, and two of its newest - Basildon and Harlow - are right here. Along with the City of Chelmsford, the county town, they form our major population centres. It means real choice and makes Essex the ideal place for your career. Read more about us.

Essex County Council is proud to be a Disability Confident Leader. We're committed to interview all disabled applicants who choose to apply under our Job Interview Scheme if they meet the minimum requirements of the job. Please speak to our Recruiters if you require any reasonable adjustments during the process.

We're also committed to interview all veterans and care leavers, who meet the minimum requirements of the role for which they are applying.

At Essex County Council, we value integrity and ethical behaviour. As part of our team, we kindly ask that you embrace our code of conduct and the Nolan principles, not only during the recruitment process but also throughout your time with us. Your commitment to these standards helps us maintain a positive and respectful workplace for everyone.

As part of employment with Essex County Council (ECC) should your role require a DBS check you will be required to register with the DBS update service. The DBS update service ensures all registered DBS certificates are kept up to date and allows authorised parties to view the status of your certificate. This is an annual subscription, and you will be responsible for ensuring this is maintained. For further information on the DBS update service please go to

Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment.

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If you have queries on this role or require anything further, please email #####

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