Quality Assurance Co-Ordinator

Drinking coffee today shouldnt stop us drinking coffee tomorrow.

But it will unless we change the way coffee is bought and sold. Because if farmers cant make a living growing coffee, theyll stop. And right now, 80% of them arent.

So we put our growers first buying from them directly, paying them fairly, and investing in training and support. We make sure our products and processes respect the earth and the people making a living off it. Were open and specific about our approach, so other coffee companies can follow our lead. And we make sure our coffee tastes as decent as it acts, so youve got good reason to pick our pack off the shelf turning an everyday ritual into a gamechanger.

Were on the lookout for a Quality Assurance Co-Ordinator on a 12-month fixed term contract to join our team in West Yorkshire. This role is based at our Roastery in Meltham and will report to the Technical Manager. Youll need to live in a commutable distance of the site.

12-month Fixed Term Contract

Working Hours & Benefits:
8:30 5:00 (Mon Fri) Onsite
21 days annual leave per year + statutory bank holidays
(rising to 25 days annual leave with service)
Stakeholder pension scheme
Annual leave purchase scheme
1 x wellbeing day per annum
Discount on Company Products
Employee Discount Platform

Working with the Technical Manager to coordinate all coffee quality assurance and food safety activities at the Meltham Roastery. Support the overall Cafedirect business in annual purchase submissions for raw materials. Ensure the Cafedirect Manifesto principles and KPIs are embedded into the team and operations.

Key Accountabilities
Monitoring site procedures in accordance with site standards and certifications e.g. BRC, Organic, Fairtrade, Rainforest Alliance
Completion of food safety, quality and technical documentation for internal and external customers, ensuring customer technical systems are maintained and up to date
Support QA Manager in ensuring all products are manufactured in line with good manufacturing practices and food safety legislation
Work with the QA manager, Production manager and Production team to address the root cause of non-conforming product, processes and procedures and implement the necessary corrective/preventative actions
Completion of micro and QA checks on finished product with procurement team to ensure coffee products are produced to the required specification - moisture, weight, metal, oxygen, labelling, pack seal - all with production records
QA sampling of incoming green coffee, offer and pre-shipment samples with procurement team
Create and maintain up to date specifications for bought in goods
Manage system set up of bought in goods, liaising with relevant teams for data input
Review and maintain specifications for all raw materials, packaging, and bought in finished goods
Support QA Manager in the supplier approval processes, maintaining all relevant certifications for all suppliers
Support QA Manager in ensuring that all customer requirements are monitored and implemented
Investigate and trend consumer complaints, implementing corrective action where necessary
Conduct internal audits
Support the QA Manager with site certification audits
Maintain the SEDEX system, ensuring new suppliers are linked and work with the Technical Manager and Purpose Team to ensure the SAQ's are reviewed
Complete data submissions for FT, RFA, EPR and plastic tax monthly/quarterly/annually
Support the business in the implementation of the Cafédirect Manifesto, with focus on packaging, production and raw materials
Monitor food safety training/expiry of qualifications for production team
Person Specification
Degree in a scientific or technical discipline
Minimum of 2 years technical experience in industry or retail
Recent working experience of BRC and HACCP standards and food, packaging and waste legislation
Good communication, negotiation and commercial skills and strong ability to work cross functionally
Ability to think, contribute strategically and manage and focus at a detailed level
Highly literate with good IT skills in Microsoft Office
Results orientated and flexible self-starter ready to challenge the status quo
Experience with UK retailers and foodservice specifications systems
Good at planning and organising workload to meet deadlines
Good verbal and written communication skills
Be able to travel in the UK and Internationally as and when required
Desire to work in an ethical trading environment
Desirable
Hot beverage industry experience
Recent working knowledge of Fairtrade and Soil Association standards
Experience in environmental practices
Experience of working with an international supplychain
Personal Qualities
Excited about contributing to the delivery of the Cafédirect mission and vision
Proactive, confident, coupled with strong verbal and presentation skills
Curious, energetic, bringing flair to how we communicate
Passionate about food and drink, bringing curiosity & creativity in how to engage with and communicate to consumers in the hot beverage sector
Personable, fun, team oriented

If this sounds like you, wed love to hear from you!
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