Quality Assurance Lead

Smart Solutions are working with a leading training company, providing tailored training to businesses across a wide range of disciplines, and we are pleased to be recruiting for a Quality Assurance Lead.

As the Quality Assurance Lead, your central objective is to take ownership of and lead all aspects of our quality assurance framework. Your role is instrumental in ensuring that our programs consistently meet the highest standards, adhere to regulations, and deliver exceptional outcomes, you will play a pivotal role in our continuous improvement and quality enhancement initiatives.

Duties and Responsibilities:

Specific

• Work alongside the Head of Quality in the development and implementation of our quality assurance processes and policies.


• Establish and maintain a culture of excellence, setting clear quality benchmarks and targets.


• Oversee regular audits, inspections, and evaluations to ensure ongoing compliance across all contracts.


• Take the lead in quality assurance for sub-contractors, ensuring alignment with our standards.


• Provide guidance, support, and mentorship to subcontractors to enhance program quality.


• Actively engage and support in Self-Assessment Activities across all contracts.


• Monitoring and supporting the enhancement of performance and standards, as well as gathering learner feedback to improve teaching and learning experiences.


• Completion of actions within relevant quality development plans across all contracts.


• Development and delivery of training to staff across contracts as required.


• Collaborate closely with the Head of Quality to shape the strategic direction of our quality efforts.


• Identify opportunities for improvement, innovation, and alignment with contractual obligations.


• Forge a strong working relationship with the Lead Internal Quality Assurer (IQA) to optimise External Verification Visits, supporting and coordinating of IQA sampling plans, identify themes and trends and work with Lead IQAs on areas for improvement.


• Manging the Awarding Body co-ordinator to ensure that all learners are registered, qualifications are compliant with awarding body expectations and on-line systems are managed and maintained.


• Ensure the quality of assessments, standards adherence, and continuous improvement in assessment practices.

People Management

• Setting, measuring and review of individual/team KPIs and performance targets


• Provide support to team members to ensure their effectiveness.


• Conduct team reviews and appraisals.


• Ensure team members maintain good working relationships with internal and external customers and can identify business opportunities for the whole company.


• Recruitment of departmental staff


• Dealing with Disciplinary and Grievances with team members


• Monitor, track and authorise travel expenses of team member


• Carry out regular training needs analysis of team to determine training requirements and deliver training to team members 

General

• To ensure security of company assets


• To comply with all company policies and procedures


• To comply with the company’s safeguarding policy & procedure


• To comply with Equal Opportunities Legislation and be proactive in challenging prejudice, discrimination, and stereotyping.


• To implement in full the Company’s quality policies and procedures.


• To consult the Company Health and Safety Policy with regards to their specific responsibilities as described in the general arrangements section


• To consider their actions at work as to how they may affect the safety of Learners, clients and visitors to Company premises


• Co-operate with all staff to achieve a healthy and safe workplace and reporting any risks identified, at the company’s or other premises, to the designated Health and Safety Officer.

Person Specification:

Experience & Qualifications

Assessor qualification or equivalent

IQA qualification or equivalent

Proven experience in an educational quality role

Experience of delivering training and support

Experience of data analysis and producing reports

3 years of Management / Supervisory experience

Experience of developing, implementing, and managing quality assurance processes.

Experience of co-ordinating EQA visits

Understanding of Estyn and Ofsted Inspections

Skills

IT Literate

Committed to continuous improvement.

Managing / supervising others

Leading People

Ability to communicate well and effectively with stakeholders.

Accurate with good attention to detail in all areas of work

Proactive with a willingness to learn, help others and take on tasks using own initiative

Fluent Welsh Speaker

Knowledge

Safeguarding and Prevent knowledge and understanding.

Knowledge of the key principles of quality

In depth knowledge of Apprenticeship and JGW+ programmes including framework requirements, IQA processes and assessment methods.

Knowledge of the Education and Skills Funding Agency

In depth knowledge of Awarding Organisation requirements

In depth knowledge of Estyn/Ofsted Inspection requirements

Characteristics

Self-motivated, self-starter.

Flexible in approach.

Reliable

Enthusiastic

Team player

Adapts well to change.

Having a conscientious and self-disciplined approach to independent working

Willing to travel to fulfil the requirements of the role