quality assurance manager (food manufacturing)

the role |it’s an exciting time to join wagamama as we continue to grow both here in the UK and internationally. having just secured a second central production site, you will be able to make huge impact in quality management here making improvements to ensure product and process quality standards meet wagamama and industry expectations.this is an on site quality manager position in our central production food manufacturing unit in east acton where all of our sauces + gyozas are made + distributed to our 165+ restaurants globally! you will manage our food safety, H&S, and site suppliers to ensure we achieve and maintain BRC – grade A status.role responsibilities |• control and implement the quality management system and ensure compliance with all legal and wagamama requirements• regularly monitor and audit all aspects of the quality management system• define and maintain product and process specifications and challenge factory processes• contribute to NPD process, develop and launch products that meet wagamama expectations• ensure all suppliers meet approval requirements and be responsible for maintaining records to prove BRC certification for all suppliers• use supplier and raw material knowledge to identify potential/emerging integrity risks throughout the supply chain• co-ordinate and handle the technical aspects of all visits. liaise with line management in identifying and resolving any potential problem areas• ensure that all employees are effectively trained. undertake a training need analysis for departmental and individual needs and liaise with teams to achieve objectives• monitor customer feedback and complaints and ensure that customers’ expectations are metkey skills, qualifications + personal attributes we’re looking for |• food related degree or equivalent experience• internal auditor qualified• haccp qualification• regulatory knowledge + awareness of food legislation• people management skillsour values |treading softly + mindfullyevery step we take, we’re mindful of the impact we can have on our environment, our communities, and ourselves. committed to our sustainability ambitions, we champion positive change and lead by examplezig when others zagat wagamama we don’t conform, and neither do our people. diverse and alternative, but united by one thing – bravery. this challenger and independent spirit is in our dna, it’s who we areit has to be freshwe bring fresh into everything we do; the food we serve, the partners in our supply chain, how we work, and the way we think. it is something we never compromise onkaizen at our hearteach day we strive for better. becoming masters of our craft. we take pride in what we do, every day, for the benefit of others. it’s alive in our kitchens, our service, our people, our disheswe’ve got each other’s backwe believe in teamship. that working together means building close bonds of trust and support. this creates a safe sanctuary where we can be ourselves, and win together as a team