Quality Assurance Officer

Opus People Solutions are seeking a Quality Assurance Officer in Lowestoft.

As a Quality Assurance Officer, you will ensure the highest standards of care are upheld for adults with learning disabilities.

This role offers an excellent opportunity to advance your career while maintaining a work/life balance, working 30 hours a week over 4 days, primarily during core office hours.

While specific experience in quality assurance is not required, a strong understanding of care legislation, best practices, and administrative skills (including report writing) are essential.

Key Responsibilities:

• Ensure all customer documentation meets required standards.
• Assess customer requirements and needs, ensuring these are met within support plans and by staff.
• Identify areas for process improvement and implement changes.
• Write comprehensive risk assessments.
• Implement effective quality assurance practices and continuous improvement initiatives.
• Provide direction, support, and guidance to team members.

Requirements:

• Experience working with individuals in a social care setting, including providing support to those with learning disabilities, supporting complex needs, and conducting risk assessments.
• Awareness of relevant health and safety and care legislation.
• Knowledge of legal requirements in health and social care.
• Proficiency in IT.
• RQF Level 3 Award in Health & Social Care or a similar qualification (desirable).
• Valid driving license (desirable).
• Knowledge of the Mental Capacity Act (desirable).

Benefits:

• Holiday entitlement increasing with service & opportunity to purchase more!
• Employee assistance programme
• Sick pay
• Generous pension scheme

For more information, apply now.