Quality, Compliance and Audit Manager

OASIS Group is the largest privately-owned information management provider in Europe, securing and managing over 115 million barcoded items, 200TB of digital data, and scanning more than 17 million images per month. Since forming in 1999 we have grown steadily, and we now employ over 1,700 Team Members across six countries. Together we support more than 11,500 clients through our network of over 70 secure, monitored and compliant record centres. As our clients’ single source partner for information management, we offer solutions that cover the full record lifecycle, including file storage; secure online access; data protection; business continuity; and secure destruction. The RoleThe Group Quality, Compliance and Audit (QCA) Manager is responsible for supporting the business in complying with OASIS Group policies, processes and procedures (SOPs), and external requirements including GDPR, ISO and British Standards and all other relevant regulations and legislation. The QCA Manager will also be responsible for auditing adherence to these and making recommendations for improvements. This position reports to the Group Compliance and Audit Director and will be involved in all countries and product lines across the OASIS Group. Key ResponsibilitiesQuality ManagementEnsure health and safety, client satisfaction, information security, quality, environment, business continuity, compliance and team member performance are considered in all aspects of the Group’s Integrated Management System (IMS) and associated policies, including SOPs.Work collaboratively with Subject Matter Experts, Responsible Persons and Managers to ensure policies, processes, procedures and standards are consistently articulated, implemented and embedded in line with ISO, British Standards and all other applicable internal and external requirements across the Group.Challenge current ways of working, identify and/or design best practices that can be shared across the Group and support change.Promote a culture of continual improvement where ideas are shared and implemented where possible.Support due diligence efforts for new acquisitions.Business Certifications and AuditWork collaboratively with each function to manage and maintain the IMS to ensure that it remains current, fit for purpose, efficient, effective and compliant with all applicable internal and external requirements.Maintain all controlled documents in the IMS. Manage the Group’s internal audit programme.Carry out internal audits in line with the Group’s internal audit programme and ensure that findings add value to the business.Produce audit reports within agreed timescales that are factually accurate, and a true reflection of the processes audited. Ensure that audit findings are resolved by auditees within agreed timescales.Manage and maintain compliance with ISO and other certifications. Ensure that any new sites achieve the required certifications and maintain compliance with these standards.Be the primary point of contact for all relevant certifying and assessment bodies. Oversee all external audits in the Group and provide support to all sites during the audit process.ComplianceMaintain the Group Legal Register seeking internal or external specialist support where required, to ensure that the Group complies with all relevant legislation and regulations within required timescales.Ensure that there are GDPR-compliant policies, processes and procedures in place and that these are regularly reviewed, updated and communicated to all team members. Provide advice and guidance to the business on all general compliance matters, consulting legal or specialist support where required. Ensure that appropriate and regular compliance training takes place across the Group within agreed timescales and establish systems and processes to measure and monitor completion rates and effectiveness of training.Investigate and manage any compliance incidents including personal data breaches through to resolution, and where applicable ensure that these are reported to the regulators within required timescales. Ensure that root causes of any risks or issues are identified and preventive actions are put in place and evaluated for effectiveness.Know and understand defined role in OASIS business continuity plan.Manage crisis management and business continuity incidents and associated procedures and activities.Support the Group Compliance and Audit Director with maintaining the Group’s risk and governance framework.Comply with all company policies and all relevant data protection legislation to ensure our, clients’ and team members’ sensitive and personal information is protected and processed in accordance with the law. In addition to our team members’ and clients’ rights under the legislation are protected and treated with the utmost respect and integrity. Provide support to the Group Compliance and Audit Director and other business units as and when required.Management Information and ReportingDevelop and implement reporting tools/processes to monitor, measure and analyse adherence to policies, processes and all other components of the compliance framework.Monitor, measure and analyse the performance and effectiveness of the IMS, identify areas for improvement and support the resolution of identified issues or areas for concern.Report outcomes of audit, monitoring and measuring activities to senior management and key stakeholders, on the effectiveness of the IMS and any resulting risks, issues or areas for improvement.Produce accurate and timely reporting on KPIs and other deliverables as required.Candidate Requirements Qualified ISO auditor and experience in ISO 9001/14001/27001/22301.Knowledge and experience of British Standards 15713/10008/##########1.Quality management and business process improvement experience.Resilient, tenacious and able to work independently with excellent task management skills to deliver against a range of outputs simultaneously.Results orientated with a strong work ethic.Strong leadership and influencing skills, experienced in operating at senior management levels.Must be flexible and friendly under pressure.High levels of concentration and attention to detail. Excellent verbal and written communication and presentation skills.Comfortable with change, and able to influence and coach colleagues through the change curve.Ability to work in multi-cultural environment, build collaborative relationships with team members with a diverse array of talents and responsibilities, and for whom English is not always a first language.Relevant industry experience. Must display OASIS values.Proficiency in MS Office Suite and database applications.Regular travel required across the Group.The Company is required by law (Immigration Ac#####16) to have proof of right to work in the UK, prior to commencement of employment.The Company is required to conduct a background screening check as set out by the British Standards Institution BS7858 prior to commencement of employment.OASIS is an equal opportunities employer.The Company confirm that our legitimate interests comply with GDPR and data protection.AgenciesWhen we require external assistance with our vacancies, we will reach out to our PSL supply chain. Please be aware that we operate a very strict PSL policy with close relationships with our suppliers and cannot respond to agencies outside of the PSL. Please do not contact individual hiring managers.