Reactive Repairs

\nRole Overview:\n

We are seeking an experienced and proactive Repairs Supervisor to oversee the reactive repairs, pre and post-inspections, and ensure the delivery of high-quality maintenance services within the social housing sector. This role involves managing a team of operatives, liaising with tenants, and ensuring that all works are completed to the highest standards within agreed timeframes. The ideal candidate will hold a SSSTS, NVQ Level 3 in a relevant trade, and have a clean driving license.

\nKey Responsibilities:\n

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  Team Management:

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  • Supervise, support, and motivate a team of operatives (tradespeople) to deliver reactive repairs and maintenance.
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  • Allocate jobs to the appropriate operatives based on skills, experience, and availability.
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  • Monitor and track the progress of repairs, ensuring all works are completed within set targets and to a high standard.
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  Reactive Repairs:

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  • Oversee the delivery of reactive maintenance tasks, ensuring that repairs are completed promptly and efficiently.
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  • Coordinate emergency repairs and ensure that issues are addressed quickly to minimize disruption for tenants.
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  Pre and Post Inspections:

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  • Carry out pre-inspections of repair requests to determine the scope of work and ensure proper materials and operatives are assigned.
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  • Conduct post-inspections of completed works to ensure compliance with quality standards and tenant satisfaction.
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  Tenant Liaison:

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  • Act as a point of contact for tenants, addressing their concerns, and ensuring their needs are met in a professional and timely manner.
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  • Provide excellent customer service by ensuring that repairs are conducted with minimal disruption to tenants.
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  Health & Safety Compliance:

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  • Ensure that all work is carried out in accordance with health, safety, and compliance regulations.
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  • Promote a culture of safety within the team, ensuring that all operatives adhere to relevant policies and procedures.
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  Documentation & Reporting:

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  • Maintain accurate records of all repairs, inspections, and interactions with tenants.
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  • Provide regular reports to senior management on job completion, team performance, and any issues or delays.
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\nKey Requirements:\n

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  Experience:

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  • Proven experience in social housing repairs or maintenance, ideally within a supervisory role.
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  • Strong knowledge of the reactive repairs process and associated administrative tasks.
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  Qualifications:

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  • \nSSSTS (Site Supervisor Safety Training Scheme) certification.
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  • \nNVQ Level 3 in a relevant trade (e.g., Plumbing, Electrical, Carpentry, etc.).
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  • \nClean, Full UK Driving License (required for site visits and driving company vehicles).
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  Skills:

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  • Excellent leadership and team management skills.
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  • Strong communication skills to interact with tenants, operatives, and management.
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  • Good understanding of health & safety regulations within the construction/maintenance sector.
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  • Ability to work under pressure, managing competing priorities.
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