Reactive Works Administrator

Reactive Works Administrator

Salary from £25,400 - 26,500K

Salary review at probation

Hours: Full Time - 8am - 5pm

ABOUT US/ THE ROLE:

About CC Cousins

Rooted in traditional values and committed to delivering a comprehensive, personal service, CC Cousins is your premier choice for complete facilities maintenance solutions. We proudly serve the commercial and retail sectors across Kent, London, and the Home Counties, offering a wide range of services including drainage, plumbing, civil engineering, electrical work, landscaping, and everything in between.

Join Our Team – Reactive Works Administrator

We are currently seeking a highly organised and proactive Reactive Works Administrator to join our Reactive Trades Team. In this key role, you will act as the central point of coordination, responsible for:

• Raising job requests and managing quoted works


• Ensuring RAMS (Risk Assessments and Method Statements) are completed prior to site commencement


• Keeping both clients and engineers informed with timely updates


• Managing permits and compliance documentation

This is a great opportunity for someone who thrives in a fast-paced environment and is passionate about delivering excellent service and support.

Primary Duties of the Reactive Works Administrator:

• Work closely with Fabric Contracts Assistant


• Plan and Schedule in Quoted jobs for specific trades daily.


• Advise clients with regards to date of attendance. Realistic time frames, dictated by trade and availability.


• Complete All RAMS for Quoted Works and any reactive where client has requested.


• Manage Materials Delivery


• Check material delivery min 24 hours prior to job commencement date.


• Answer telephone calls from Engineers to assist with on site queries.


• Liaise and respond to client queries – escalating to the contracts manager or client relations manager if needed


• Complete Requisites on internal CRM systems.


• Create Fire Door Report – Shared with Fabric Planned Assistant


• Complete All Permits of work.

Previous experience within the industry is highly advantageous.

Skills Required:

• Strong communication skills.


• A confident ability to resolve problems.


• Excellent typing with attention to detail.


• Able to work as part of a team or alone when required.


• Ability to flex between work flows dependent on business demand.


• A knowledge of the construction/ facilities management industry.


• Previous experience in a trade environment.

Hours of work: Monday to Friday 8am - 5pm / Monday to Thursday 8am - 5pm and Friday 8am – 4pm, alternating weekly.

• Pension scheme offered


• Holiday at statutory plus bank holidays