Reception Manager

Job Title: Reception Manager

Location: Iconic Hotel, Liverpool

Salary: �28,000 per annum

About: Join this prestigious and iconic hotel in the heart of Liverpool, where they pride themselves on offering exceptional guest experiences and luxurious accommodations. They are seeking a dynamic and dedicated Reception Manager to lead the front desk team, ensuring every guest receives the highest standard of service.

Role Overview: As the Reception Manager, you will oversee all front desk operations, ensuring smooth and efficient service delivery. You will be the face of our hotel, responsible for managing the reception team, handling guest relations, and maintaining our high standards of hospitality.

Key Responsibilities:

• Lead and manage the front desk team, providing training, support, and motivation.
• Ensure the highest level of guest satisfaction by handling complaints, requests, and inquiries professionally.
• Oversee check-in and check-out processes, ensuring accuracy and efficiency.
• Manage room reservations, cancellations, and modifications in Opera.
• Monitor and manage front desk supplies and inventory.
• Prepare and present reports on front desk operations.
• Collaborate with other departments to ensure seamless guest experiences.
• Implement and maintain hotel policies and procedures.

Requirements:

• Minimum of 2 years' experience in a management or supervisory role within front desk or guest relations.
• Proficiency in Opera Property Management System (PMS) is essential.
• Exceptional leadership and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Excellent communication skills, both written and verbal.
• Ability to work under pressure and handle challenging situations with grace.
• A passion for delivering outstanding customer service.

What We Offer:

• Competitive salary of �28,000 per annum.
• Opportunities for professional growth and development.
• A supportive and vibrant work environment.
• Discounts on hotel stays and dining.
• Comprehensive benefits package.

Application Process: If you are a motivated and experienced hospitality professional looking to take the next step in your career, I would love to hear from you.

@INDLOUIS