The following job is no longer available:
Reception Manager
Reception Manager
Reception Manager
Posted 17 days ago
- Plymouth, Devon
- Any
- External
**Benefits:**
- Competitive salary of £30,000 per annum.
- Live-in accommodation available.
- Opportunity to work in a luxurious and dynamic environment.
- Career development and training opportunities within a prestigious hotel group.
**About the Role:**
Our client, a prestigious 5-star hotel located in the stunning region of South Devon, is seeking an experienced and dedicated Reception Manager to lead their front office team. This role offers an exceptional opportunity to be part of an award-winning establishment, known for its luxury, attention to detail, and outstanding customer service.
**Key Responsibilities:**
- Oversee the daily operations of the reception area, ensuring a seamless and efficient service for all guests.
- Lead, train, and motivate the front desk team to deliver an exceptional guest experience, in line with the hotels 5-star standards.
- Manage guest check-ins, check-outs, and room assignments, ensuring that all special requests are handled with care and attention.
- Handle guest complaints and feedback with professionalism, resolving issues promptly and effectively.
- Collaborate with other departments to ensure smooth communication and service delivery across the hotel.
- Monitor and manage front desk budgets, including staffing levels, to maximize efficiency and guest satisfaction.
- Ensure that all front desk procedures and policies are up-to-date and in line with the hotels standards.
**Key Requirements:**
- Proven experience as a Reception Manager or in a similar supervisory role within a luxury hotel environment.
- Strong leadership skills with the ability to inspire and develop a team.
- Exceptional customer service skills, with a focus on creating memorable guest experiences.
- Excellent communication and interpersonal abilities.
- Strong organizational and multitasking skills, with a keen eye for detail.
- Proficient in hotel management software and MS Office Suite.
- Flexibility to work varied shifts, including evenings, weekends, and holidays.
If you are a passionate and experienced hospitality professional looking to take the next step in your career, we would love to hear from you.
AMRT1_UKCT
- Competitive salary of £30,000 per annum.
- Live-in accommodation available.
- Opportunity to work in a luxurious and dynamic environment.
- Career development and training opportunities within a prestigious hotel group.
**About the Role:**
Our client, a prestigious 5-star hotel located in the stunning region of South Devon, is seeking an experienced and dedicated Reception Manager to lead their front office team. This role offers an exceptional opportunity to be part of an award-winning establishment, known for its luxury, attention to detail, and outstanding customer service.
**Key Responsibilities:**
- Oversee the daily operations of the reception area, ensuring a seamless and efficient service for all guests.
- Lead, train, and motivate the front desk team to deliver an exceptional guest experience, in line with the hotels 5-star standards.
- Manage guest check-ins, check-outs, and room assignments, ensuring that all special requests are handled with care and attention.
- Handle guest complaints and feedback with professionalism, resolving issues promptly and effectively.
- Collaborate with other departments to ensure smooth communication and service delivery across the hotel.
- Monitor and manage front desk budgets, including staffing levels, to maximize efficiency and guest satisfaction.
- Ensure that all front desk procedures and policies are up-to-date and in line with the hotels standards.
**Key Requirements:**
- Proven experience as a Reception Manager or in a similar supervisory role within a luxury hotel environment.
- Strong leadership skills with the ability to inspire and develop a team.
- Exceptional customer service skills, with a focus on creating memorable guest experiences.
- Excellent communication and interpersonal abilities.
- Strong organizational and multitasking skills, with a keen eye for detail.
- Proficient in hotel management software and MS Office Suite.
- Flexibility to work varied shifts, including evenings, weekends, and holidays.
If you are a passionate and experienced hospitality professional looking to take the next step in your career, we would love to hear from you.
AMRT1_UKCT