Reception Manager

Job Title: GP Reception Manager �

Salary:�Competitive, dependent on experience �

Contract Type: Full-time, Part Time

Hours: Full time or flexible

About Us:�

The surgery�is a thriving and patient-focused GP practice committed to providing high-quality care to our community. We are seeking an experienced and motivated GP Reception Manager to lead our front-of-house team, ensuring the smooth and efficient running of reception services and maintaining excellent patient care. �

Key Responsibilities:��

- Manage and oversee the daily operations of the reception team, ensuring high levels of professionalism and efficiency. �

- Coordinate staff rotas, holiday planning, and cover to maintain adequate reception support. �

- Provide training, guidance, and ongoing support to reception staff, fostering a positive and collaborative working environment. �

- Handle patient inquiries and concerns, resolving issues effectively and professionally. �

- Work closely with clinical and administrative staff to streamline patient flow and enhance practice operations. �

- Monitor and improve appointment booking systems to meet patient demand and practice capacity. �

- Ensure compliance with practice policies, NHS standards, and confidentiality requirements. �

- Conduct performance reviews and provide feedback to staff for their development. �

About You:�

- Proven experience in a supervisory or managerial role, ideally within a healthcare setting. �

- Strong leadership skills with the ability to inspire and manage a team. �

- Excellent communication and interpersonal skills, with a patient-centered approach. �

- Exceptional organizational and problem-solving abilities. �

- Proficiency in using patient management systems (e.g., EMIS, SystmOne) and Microsoft Office. �

- Knowledge of GP practice operations, NHS guidelines, and confidentiality policies is advantageous. �

Why Join Us?��

- Be part of a supportive and dedicated team that values your contributions. �

- Opportunities for professional development and training. �

- A friendly, welcoming environment with a focus on delivering outstanding care to our community. �

We look forward to welcoming you to our team! �