Referral and Assessment Manager

Referral and Assessment Manager

Salary £(phone number removed) plus Car Allowance £#####.00

25 Days Holiday Plus Bank Holidays

Locations Coverage Staffordshire, West Midlands, Gloucestershire and Worcestershire

CareTech is a person-centred Care Company, which provides quality of care to adults nationwide.

Our vision is a world where there is equal opportunity for individuals to live independently and make their own decisions.

We refer to this as Extraordinary Days, Every Day.

CareTech Adults are recruiting for a Referral and Assessment Manager to join our Senior Management & Business Development Team. The Referral and Assessment Manager will focus on core bed fill and generating a healthy pipeline of referrals for all new services. To support the Business Development Manager and Operational leads in the marketing and sales of all voids within the regions supported living and residential services. To assist in maximizing business potential and profitability, helping to ensure that all CQC standards and company procedures are met and the budgeted levels of occupancy are achieved.

Responsibilities:

To assist the Business Development Manager and Operational colleagues with the maximisation and monitoring of sales and marketing within the region
To ensure the timely follow up of new sales enquiries and referrals
To promptly carry out client assessments
To liaise with care managers, family members and other external professionals to secure appropriate placement of new clients, ensuring that their individual needs are met
To arrange and accompany visits by care workers, families and clients to care homes in the region
To liaise with home managers and to view homes prior to visits taking place, ensuring the best possible image of the organisation is projected
To assist with the completion of new business tenders, including liaison with internal departments to obtain the required information
To help to develop and maintain an up to date marketing database
To assist with the timely compilation of statistics, reports and management information
To assist the Business Development and Operational colleagues in arranging and running promotional activities and events, including the launch of new services and homes within the region
To represent the Company, when required, at regional and national events to publicise the organisation, e.g. exhibitions, trade shows, conferences.
To achieve divisional targets and set KPI’s.Person Specification:

In order to perform this role effectively, the post holder will demonstrate the following

Attributes:-

A natural and thorough understanding of marketing principles
Ability to build and maintain strong relationships
Friendly, polite and professional
Reliable and trustworthy
Self-motivated and driven with a desire to continually succeed and improveSkills:-

An excellent understanding of the business environment and of the services provided by CareTech community Services
Excellent communication and influencing skills
Able to manage relationships with tact and diplomacy
Highly organized with excellent prioritization skills
Able to produce and respond to detailed written and oral communication in an office setting
Able to use standard applications to process, obtain and combine information e.g. Microsoft Office, Excel, Word, Outlook, mail merge, and databasesCompany Values

Friendly, passionate and caring nature

Positive, pleasant and approachable
Empowering others to develop and live fulfilling lives
Person Centred, allowing our children to explore & utilise their own strengths
Innovative, by using or showing new methods and ideasRewards & Benefits

*£500 Recommend A Friend Bonus
*Blue Light Card
Dedicated learning & development programmes
Free DBS Check
Stakeholder Pension
Free Employee Assistance Programme
Annual Employee Awards Evening
Employee Recognition Schemes
Career progression within the company
CareTech Foundation – Opportunity to apply for family and friend’s grants