Regional Account Coordinator

Regional Account Coordinator

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Maesteg

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To £26k depending on experience

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Are you passionate about delivering first-class customer service? Do you enjoy working in a fast-paced environment where you can take ownership and build strong relationships? If so, we want to hear from you

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The role

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• \nProvide exceptional customer service - be the main point of contact for customers in your sector, ensuring their needs are met efficiently and professionally.
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• \nManage customer orders and quotations - process orders accurately with a 'right first time' mentality, ensuring a smooth and efficient experience for customers.
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• \nHandle customer queries and complaints - act as an advocate for customers, resolving issues quickly and effectively while maintaining high service standards.
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• \nCollaborate with internal teams - liaise with Marketing, Technical Services, Operations, and Manufacturing to ensure seamless coordination and customer satisfaction.
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• \nMaintain accurate records - ensure all customer interactions, orders, and pricing information are documented in line with company and regulatory standards.
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• \nMonitor and report issues - escalate customer or system concerns to the Regional Accounts Team Leader in a timely manner.
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The Person

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• Strong communication and relationship-building skills.
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• Excellent attention to detail and organisational abilities.
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• Ability to work under pressure and prioritise workload effectively.
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• Experience with CRM systems (preferred, but training provided).
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• A proactive and customer-first mindset.
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• High commercial awareness and problem-solving abilities.
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• Computer literate (Microsoft Office & MS Teams).
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In return you will be part of a supportive and dynamic team, you will have Training and development opportunities to help you grow and the chance to make a real impact in a company that values service excellence.

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