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Regional Operations Controller
Regional Operations Controller
Regional Operations Controller
Posted a month ago
- Castlethorpe, Buckinghamshire
- Any
- External
Job Summary
A high number of candidates may make applications for this position, so make sure to send your CV and application through as soon as possible.
The role provides a high level of support to the Control and operations at the Regional Control Centre, ensuring a high level of customer service from booking to completion.
This position ensures the service provided meets the standards agreed by the Company with its customers. You will always maintain and develop the Sameday operation in line with the changing demands of the business ensuring that all work undertaken adheres to Company policies and procedures.
Responsibilities and Duties
• Allocation of bookings to Couriers in a fair and transparent manner, and an understanding of the parameters surrounding self-employed status.
• Understanding that excellent customer service is paramount to our brand and the service we aim to deliver.
• Migrating bookings where applicable through the Courier Alliance platform. • Taking bookings accurately and advising clients of our services.
• Providing relevant levels of resource to the OOH team to achieve SLAs during OOH.
• Implementing and maintaining Service Level Agreements (both client and branch specific).
• Proactively trace and track consignments through to POD and completion, keeping clients and fellow employees informed of any delays or issue.
• The proactive monitoring and forward planning of fleet levels and courier documentation to remain compliant.
• Ensures dockets are input correctly and in a timely manner, reducing courier and client queries and credit notes.
• Ensure all jobs are collected and delivered with agreed timescales.
• Client operational queries are dealt with effectively and promptly and the client is made fully aware of the outcome.
• All relevant and overnight and international consignment information and communication is entered onto the system.
• Courier invoice queries are dealt with effectively and promptly with minimal complaints.
• Ensuring compliance with the Company’s Business Code of Conduct, specifically; adhering to and observing Company ethics and appropriate standard of behaviour expected by employees and third parties, reporting any concerns promptly through the correct channels.
Preferred Skills & Experience Has a background in Logistics services, particularly in the Sameday courier and spare part supply chain environment and has a knowledge of the IT sector and technology vendors.
Has a proven track record of working with contractors and managing third parties in line with KPI’s and SLA’s (an understanding of IR35 would be advantageous) Can demonstrate skills and qualifications in, Decision Making, Strategic Planning and Customer Service.
Position(s) supervised. • NA Supervision received.
• Operations Manager Key Relationships
• Regional Manager, Operations Manager, Head of Operations and Support Managers, Supplier Engagement Officer, Customer Account Managers Working hours: • Monday – Friday, 40 hours to be agreed between 7am and 7pm
Business travel
• There is no Company car or car allowance for the Regional Controllers role. You will be based at the Regional Control Centre and any business travel incurred will be paid using HMRC business rates
INDPERM
Job Types: Full-time, Permanent
Pay: £27,000.00 per year
Additional pay:
* Bonus scheme
Benefits:
* Company pension
* Employee discount
* Free parking
* Health & wellbeing programme
* Life insurance
* On-site parking
* Sick pay
Schedule:
* Day shift
* Monday to Friday
* Weekend availability
Work Location: In person
A high number of candidates may make applications for this position, so make sure to send your CV and application through as soon as possible.
The role provides a high level of support to the Control and operations at the Regional Control Centre, ensuring a high level of customer service from booking to completion.
This position ensures the service provided meets the standards agreed by the Company with its customers. You will always maintain and develop the Sameday operation in line with the changing demands of the business ensuring that all work undertaken adheres to Company policies and procedures.
Responsibilities and Duties
• Allocation of bookings to Couriers in a fair and transparent manner, and an understanding of the parameters surrounding self-employed status.
• Understanding that excellent customer service is paramount to our brand and the service we aim to deliver.
• Migrating bookings where applicable through the Courier Alliance platform. • Taking bookings accurately and advising clients of our services.
• Providing relevant levels of resource to the OOH team to achieve SLAs during OOH.
• Implementing and maintaining Service Level Agreements (both client and branch specific).
• Proactively trace and track consignments through to POD and completion, keeping clients and fellow employees informed of any delays or issue.
• The proactive monitoring and forward planning of fleet levels and courier documentation to remain compliant.
• Ensures dockets are input correctly and in a timely manner, reducing courier and client queries and credit notes.
• Ensure all jobs are collected and delivered with agreed timescales.
• Client operational queries are dealt with effectively and promptly and the client is made fully aware of the outcome.
• All relevant and overnight and international consignment information and communication is entered onto the system.
• Courier invoice queries are dealt with effectively and promptly with minimal complaints.
• Ensuring compliance with the Company’s Business Code of Conduct, specifically; adhering to and observing Company ethics and appropriate standard of behaviour expected by employees and third parties, reporting any concerns promptly through the correct channels.
Preferred Skills & Experience Has a background in Logistics services, particularly in the Sameday courier and spare part supply chain environment and has a knowledge of the IT sector and technology vendors.
Has a proven track record of working with contractors and managing third parties in line with KPI’s and SLA’s (an understanding of IR35 would be advantageous) Can demonstrate skills and qualifications in, Decision Making, Strategic Planning and Customer Service.
Position(s) supervised. • NA Supervision received.
• Operations Manager Key Relationships
• Regional Manager, Operations Manager, Head of Operations and Support Managers, Supplier Engagement Officer, Customer Account Managers Working hours: • Monday – Friday, 40 hours to be agreed between 7am and 7pm
Business travel
• There is no Company car or car allowance for the Regional Controllers role. You will be based at the Regional Control Centre and any business travel incurred will be paid using HMRC business rates
INDPERM
Job Types: Full-time, Permanent
Pay: £27,000.00 per year
Additional pay:
* Bonus scheme
Benefits:
* Company pension
* Employee discount
* Free parking
* Health & wellbeing programme
* Life insurance
* On-site parking
* Sick pay
Schedule:
* Day shift
* Monday to Friday
* Weekend availability
Work Location: In person