Relationship Manager

Are you ready to lead and inspire?

We are seeking an experienced and dynamic Branch Manager to lead our clients branch. In this key role, you'll oversee all aspects of branch operations, ensuring exceptional service delivery, team performance, and alignment with their strategic goals. This is an exciting opportunity to make a meaningful impact in the community while driving retail success.

What will you be doing?

As Branch Manager, you will:

• Lead and motivate the team to deliver outstanding service and meet financial and non-financial targets.
• Manage regulatory, operational, and conduct risks within the branch in line with organisational policies.
• Foster strong member engagement, ensuring their needs are at the heart of everything you do.
• Build and maintain effective relationships with third-party providers for seamless collaboration.
• Track and analyse branch performance metrics to inform strategic decisions.
• Ensure health, safety, and welfare requirements are met in accordance with policy.
• Collaborate with senior stakeholders to shape and enhance retail distribution strategies.

Who are we looking for?

We're seeking someone who is:

• Passionate about delivering excellent customer experiences and leading by example.
• A strong communicator with exceptional interpersonal skills, fostering collaboration and engagement.
• Proactive and solutions-oriented, thriving under pressure and adept at managing multiple priorities.
• Analytical and creative, with the ability to make informed, data-driven decisions.
• Motivated by a desire to create social impact and align with our community-focused mission.

Essential qualifications and experience:

• Proven leadership skills with a track record of achieving impactful results.
• In-depth knowledge of the regulatory requirements and Consumer Duty implications.
• Experience in delivering clear and engaging reports and presentations.