Rent Service Officer

Rent Services Officer
Camden
Temporary
Full-time
We are searching for a Rent Office/ Income Officer to join a team based in Camden to play a key role in delivering a proactive, customer-focused rent collection service that supports tenants while maximising income recovery.
THE ROLE
As a Rent Services Officer, you will be responsible for managing rent accounts and arrears recovery across Camden’s housing stock. You will take a proactive approach to income collection, ensuring compliance with legal frameworks while providing essential support to tenants.

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• Manage a designated patch of residential and non-residential rent accounts to maximise collection and minimise arrears.
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• Ensure compliance with pre-court action protocol and take appropriate legal action when required.
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• Provide advice and support to tenants, signposting to welfare services and support agencies where necessary.
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• Handle customer enquiries relating to rent payments and arrears, identifying opportunities for early intervention.
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• Process payments over the phone and maintain accurate records using Northgate and other office systems.
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• Collaborate with housing management, welfare benefits teams, and legal services to ensure a joined-up approach.
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• Analyse data to assess the best action for meeting collection targets while balancing the needs of tenants.
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THE CANDIDATE
The ideal candidate will have previous experience in a similar role, managing rent arrears within a housing or local authority setting. You will have a strong understanding of housing legislation and income recovery procedures.

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• Experience managing rent arrears cases and ensuring compliance with pre-court action protocols.
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• Knowledge of welfare benefits and their impact on rent collection.
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• Strong customer service skills, with the ability to handle difficult conversations professionally.
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• Excellent IT proficiency, including experience using Northgate and office software packages.
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• Ability to work under pressure, meet deadlines, and achieve key performance indicators.
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THE CONTRACT

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• Temporary – 3 months ongoing
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• The pay rate for the role is £24.00 per hour LTD company rate. The PAYE equivalent is £20.46 per hour, inclusive of holiday.
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HOW TO APPLY
If you’re interested in this position, please apply directly or email  ##### or call 01772 208966 to discuss the role in more detail!