Repairs Coordinator

ROLE TITLE Repairs Coordinator
Location Stratford UPON Avon
RATE �13.70 Hourly paye OR �18.00 Umbrella
Contract 6 months.
ROLE PURPOSE
To provide an efficient co-ordination service to the Responsive Repair Team, in the delivery of day to day and repairs.
To effectively manage the end-to-end job delivery highlighting any delays or issues and proactively seek a resolution via the contractors and escalating where appropriate to the Repairs Delivery Officer.
To be the point of contact for the business for contractor related chase ups and queries and process payments for all managed contracts
RESPONSBILITIES :
* To be a clear point of contact for any initial job chase or issue relating to our core contractors for all stakeholder (CSH and Property Management Team)
* Highlight any issues of contractors not accepting jobs within SLA's and address with contractor directly, escalating persistent issues to the Repairs Delivery Officer)
* Actively track a jobs progress through the journey using the appropriate means and take the required actions to support job completion with customer satisfaction.
* Review the daily WIP levels
* Highlight postcodes areas where WIP is increasing and take appropriate action by, highlighting to relevant contractor and other relevant partnership staff.
* Work with all contractors where required to achieve customer satisfaction.
* Liaising between the CSH, Property Management Team and Contractors to resolve any customer issues.
* Responsible for effective completion of follow on works for OOH orders
* Housekeeping of contractor system correcting orders not closed correctly by operative and similar administrative tasks around appointments.
* Produce payment schedules, process invoices, chase valuations and manage payments.
* Dealing with internal and external customer enquiries
* Respond to enquiries from customers, raise works orders or inspection requests in accordance with policies and procedures and carry out other:
Day to day repairs, Communal Repairs, Insurance Works Excluded works, Recalls, Major day to day works, No access, Extension of time requests.
* Create and process Letters (referrals / appointments / permissions
* Managing generic inboxes and tasks. Updating databases/reconciliation of reports )
* Manage the Major repairs alongside the inspectors.
* Maintain all computerised and manual records including filing for reactive, and minor/major Works contracts. Ensure timely and accurate processing of data, including customer satisfaction (RTF) tasks such as word processing, including processing correspondence, specifications and providing general management to the Responsive Repair Team.
* Collate agendas and take minutes for departmental and contract meetings if necessary.
KNOWLEDGE/SKILLS/EXPERIENCE/PHYSICAL REQUIREMENTS
Essential
* Strong communications with written and verbal directions.
* Exceptionally customer orientated and detail focused and demonstrates a passion for delivering consistently good customer outcomes
* A highly effective individual capable to motivate, engage with field based teams and contractors to deliver optimum performance.
* I.T. and Microsoft word astute Resilient and an eye for detail

Your expert recruitment consultant is Andrew Husselbee, call today on (phone number removed) or email (url removed) Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.