Research Services Manager

Keen to become part of a truly global, collaborative team of professionals? Your journey begins here.Job TitleResearch Services ManagerDepartment KnowledgeOffice Location London or BirminghamReports To Head of Research ServicesWorking Hours 35 hours per week, 9:30am to 5:30pm but additional hours may be required.  We are happy to consider agile and flexible working patterns.  Our approach to hybrid working allows for up to 40% of time working from home and 60% working in the office, please contact a member of the recruitment team to discuss further.Firm DescriptionHogan Lovells is one of the leading global law firms.  Our distinctive market position is founded on our exceptional breadth of our practice, on deep industry knowledge, and on our 'one team' global approach.  Formed through the combination of two top international law firms, Hogan Lovells has over 40 offices in the Americas, Asia-Pacific, Europe, the Middle East and Africa.  With a presence in the world's major financial and commercial markets, we are well placed to provide excellent business-oriented advice to our clients locally and internationally.  Our people are the key to our success, which is why we seek to recruit and retain the most talented individuals in all regions of our global practice.In the UK Hogan Lovells has offices in Birmingham and London.  The Birmingham office opened in 2015 and has a number of practice areas including Corporate/Commercial, Disputes, Finance and Real Estate, as well as our Legal Delivery Centre and business team departments.  The office has recently trebled in size and moved into a new fitted out space in the Colmore Building.Department DescriptionKnowledge plays a vital role at Hogan Lovells. The strategic purpose of the Knowledge team is to ensure that all those involved in delivering legal advice to clients have access to the knowledge and information required to deliver a technically excellent, efficient service.The Research Services team are a core part of the Knowledge function.  The team around the globe provides our professionals with the legal, corporate and financial information they need to advise our clients.  Members of the team work together in a strong and collaborative international network to provide a high quality research service. The UK team has responsibility for ensuring that our lawyers have access to the right research tools for legal, news and international business research.  We provide expert research to the practice and business services teams.  We support lawyers to carry out independent research effectively and efficiently.  We manage a variety of global news and current awareness services, ensuring that our lawyers have access to essential commercial and competitive intelligence at the right time.Role Overview This is a leadership role within our UK Research Services team, responsible for ensuring that the UK team based in two locations runs successfully to deliver:A high quality legal and business research enquiry service to UK lawyers and globally, working with international colleagues across the global network.A range of advanced research skills training on research tools and techniques.Day-to-day maintenance of the firm's physical resources; ensuring availability of online resources.Provision of a current awareness service across legal information and regulatory change, competitor and business intelligence.Key Responsibilities/ AccountabilitiesDay-to-day management of the UK Research Services team, ensuring the team provides a high quality service to the firm's professionals across a number of areas.   Implementation of service enhancements and process changes as appropriate.Supervision and management of the team in London and Birmingham, including the appraisal and recruitment processes, identification of team training needs, supporting individual professional development and encouraging knowledge sharing within the team.Developing and maintaining relationships with lawyers and business services professionals at all levels of the business to promote services and stay aware of changing business needs; encouraging the team to do the same.Contributing to departmental strategy and service development, particularly in the context of the global Research Services team and ensuring the UK aligns and collaborates with international colleagues.Participating in decision-making around research resources, their evaluation, trial and marketing their use around the firm.Ensuring that the team can resource service development or enhancement projects across a number of areas.Duties or responsibilities may be reviewed from time to time to reflect changes in personnel and management structure, staff location or services.Specific duties or responsibilities may be reviewed from time to time to reflect changes in personnel and management structure, staff location or services.All members of the firm participate in our Responsible Business program.Person Specification The Candidate The successful candidate will have experience of leading a team or staff supervision, with strong people skills and a collaborative outlook.  The role requires a focus on providing superb customer service with the ability to lead a high-performing team in a pressurised environment.Qualifications and Training Recognised library or information education is desirable.Experience of working in a law firm research environment.Staff supervision / team management experience.Advanced IT skills, including MS Office (Word, Excel, Outlook).In-depth knowledge of a range of international legal and business research databases and resources, their functionality and content.Expert search experience; the ability to advise and mentor on research searching strategies.Experience of providing current awareness and alerting services in a professional services environment.Experience of library resources and library management systems (ideally SirsiDynix Workflows).General AttributesStrong communication and people skills, with an ability to lead positively and with energy.Resilient, with the ability to work in a pressurised environment.Confidence to interact professionally with a broad range of people, including lawyers and professionals within our Business Team at varying levels and across multiple locations.A strong customer service focus and high client care standards, with the ability to instil this in others.Adaptable, innovative and forward thinking; able to move quickly with the changing needs of the business.Resourceful and flexible, with an inquiring mind.   A lateral thinker.Forward thinking, with the ability to spot and encourage ideas to adapt services and stay close to the business needs of the firm.A willingness to lead by example, yet willing to step in to assist the team when required.Organised and able prioritise multiple competing demands.Agile Working StatementOur goal is to embed flexibility across our business by giving everyone the opportunity to work in an agile way, whether as a regular pattern or on an ad hoc basis, and we will be happy to discuss this further.Equal Opportunities Employment StatementIt is the policy of Hogan Lovells to provide equal opportunities for all employees in relation to recruitment, training and promotion.  Decisions in these areas will be made only by reference to the requirements of the job and shall not be influenced by any consideration of racial or ethnic origin, religion, sex , gender and gender identity, age, sexual orientation, marital and civil partnership status, pregnancy or disability.#LI-SW1SummaryLocation: London; BirminghamType: Full time