Resident Liaison Officer - North London and East Anglia areas

Job Title: Resident Liaison Officer
Division: Repairs and Maintenance/Planned Works
Reports to: Contracts Manager
Main Interfaces: Residents
Salary: £27,000-£31,000
company van and fuel card

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* Excellent Customer service skills with a can-do approach to problem solving is essential
* Experience of working within a customer services environment is essential

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* Previous experience of working with Local Authorities or Registered Housing Providers is desirable

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Resident Liaison Officer

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About Us:
We are a leading social housing maintenance contractor seeking a motivated Resident Liaison Officer to join our team . This is an excellent opportunity for someone with at least a years' experience as a Resident Liaison Officer to contribute to our projects and help ensure their success.

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Key Responsibilities of the Resident Liaison Officer:

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• Engaging with residents and understand the needs of the community to deliver a personal service
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• Provide a friendly courteous service in connection with residents
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• Support, communicate and advise the site team
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• Live the company values being fair, forward-thinking, accountable, customer focussed, open, transparent, proud and passionate, so that the highest standards of customer care can be achieved
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• Be committed to diversity and inclusion of all
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• Comply fully with the Company Code of Conduct, health and safety requirements, legislation, regulations, policies and procedures
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• Undertake resident profiling to identify individual needs and tailor our service
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• Implement our Customer Journey process to guide residents to manage expectations, maximise satisfaction and explain works, give notices, write newsletters etc
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• Make access arrangements mutually convenient with residents
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• Attend evening/weekend appointments where necessary
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• Organise community events
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• Manage complains/compliments and deal with all feedback. Keep complaints log with remedial actions and report weekly to the client
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• Lead aftercare/handover service
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Requirements of the Resident Liaison Officer:

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• 1+ year of experience as a Resident Liaison Officer (Social Housing).
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• Strong communication skills and empathy.
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• Ability to work under pressure
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• Excellent Communication Skills
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• * Excellent Time Management
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• Work well under pressure
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• The ability to meet deadlines
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• People management skills
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• Negotiation skills
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• Self-Motivated
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• High levels of accuracy
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• The ability to think strategically
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• Presentation skills
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• Able to work on own initiative
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If you feel this Resident Liaison Officer position is of interest to you, please either apply for the position directly or call Natasha on 07930080466 or send your CV