Resident Liaison Officer

Job description

Kenect Recruitment are pleased to be looking for a Resident Liaison Officer for one of our clients in the Gloucester area. The RLO will cover 2 sites in Gloucester plus covering 180 homes (over staged works) in and around the whole of Shropshire. This would be a full-time position based in the Gloucester site offices. Somebody living between Gloucester & Shropshire would be ideal as some trips to Shropshire will be required. A CSCS card would be required.

Our Client are experts in fire-resistant, energy efficient claddings, internal and external refurbishment and planned building maintenance.

They are committed to the highest standards of health and safety, with specific attention to both environmental and conservation and community.

Working in both the public and private sectors, Their specialists are expert and perfectly placed to deliver the right solution for your building.

Start Date - ASAP

The Resident Liaison Officer is the main point of contact for residents and will manage queries and complaints in a timely manner. The Resident Liaison Officer is responsible for carrying out pre-entry visits/surveys to ensure appointments are confirmed for access for the works to be carried out. Building relationships and always engaging with the residents to ensure their voice is heard and supporting them whilst refurbishment works are being carried out and completed in their homes.

Job Profile:

Job title: Resident Liaison Officer (RLO)

Reporting to: Site Manager & Project manager

Working Hours: 40 hours per week - This is a Site Office Based role.

Working Times: Start - 8am

Lunch - 30 minutes

Finish - 4.30pm

Pay £25,000

Person Specification: Assessment

Qualifications or Training NVQ Level 2 or above in a customer care related discipline (or prepared to study towards this) GCSE or equivalent standard in Maths and English.

Experience and Knowledge Resident / Tenant Liaison Officer / Customer Service on site experience within a social housing environment (desirable) Experience of the use of Microsoft office software in particular Outlook, Word, Excel, Power Point. General office duties

Skills and abilities

• Caring and empathetic to Residents.
• Have effective communication skills both written and verbally.
• Have the ability to manage own workload.
• Ability to work collaboratively with others to deliver high quality services to our customers and Residents.
• Hold a full clean driving licence and when necessary, go to other sites to help cover when other RLOs are on holiday or out sick.
• Have a sense of humour and make a good cup of coffee.
• Minute taking.

General Responsibilities and duties (this list is not definitive and may be added to as and when the SM / PM see fit)

• Undertaking specified RLO duties
• Assisting site manager and project manager with general office duties and filing
• Assisting the site manager where required in daily tasks.
• Keep the residents satisfied and away from the site management to enable them to focus on their functions.
• Ensure that the site office and meeting room are kept clean, neat, tidy and organised at all times.
• Taking of detailed minutes at project and contractor meetings. Minutes to be compiled and sent out within 48 hours.

Our client has defined standards of performance to meet external and internal customer requirements. All staff are expected as part of their day-to-day job role to meet and where possible exceed customer expectations of service and seek value for money in all aspects of their work

Employees are also encouraged to seek out new ways of improving Synergize services and working practices which can be implemented as part of our service operations.

Diversity, Respect and Equal Opportunities are key aspects of our Values. The company expects employees to work within the Company's Equality & Diversity and People Management Policies & ensure that these are complied with throughout all activities within the scope of this role to ensure the highest standards of customer care. All job holders need to work in a way that reflects the company's Values.

Duties may involve having access to information of a confidential nature that may be covered by the Data Protection Act, be commercially sensitive or relate to client information. In such circumstances confidentiality must be always maintained in accordance with the company's policies. If you are unclear at any time, refer the matter to your manager.

The Health, safety, and welfare of anyone working with our client's Group and those they work with are of vital importance to the company. Our Board approved a Health and Safety Policy and Statement, and the structure of regular meetings will ensure the right resources and training are provided, that people understand their responsibilities for services and each other, and that high standards of health and safety are delivered, monitored, and regularly reviewed.

Undertake all reasonable personal development activity designed to support you in your role.

Job Types: Full-time, Permanent

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Resident / Tenant Liaison Officer: 1 year (required)

Licence/Certification:

• CSCS Card (required)