Resident Liaison Officer

Social Housing | North East London | Resident Liaison Officer/Tenant Liaison Officer (RLO/TLO) | £19 - £22 per hour

Do you enjoy building strong relationships and providing excellent customer service within the vibrant communities of North East London?

Our client, a leading social housing provider, is seeking enthusiastic and compassionate Resident Liaison Officers/Tenant Liaison Officers (RLO/TLOs) to join their team in North East London. In this vital role, you will play a key part in ensuring a positive resident experience during major refurbishment and improvement works across the borough.

Key Responsibilities:

• Act as the primary point of contact for residents throughout the duration of construction projects.


• Provide clear and concise information about upcoming works, including timelines, potential disruptions, and mitigation measures.


• Address resident concerns and resolve issues promptly and effectively.


• Conduct regular resident meetings to provide updates, answer questions, and gather feedback.


• Liaise with contractors, site managers, and other stakeholders to ensure smooth project delivery.


• Assist vulnerable residents with any specific needs or concerns.


• Maintain accurate records and prepare reports on resident engagement.


• Promote good neighbourliness and community cohesion within the diverse communities of North East London.

Essential Criteria:

• Excellent communication and interpersonal skills.


• Strong customer service and problem-solving abilities.


• Ability to build rapport and trust with residents from diverse backgrounds.


• Excellent communication and interpersonal skills.


• Ability to work independently and as part of a team.


• Strong organisational and time-management skills.


• Experience in 1 a customer service or community engagement role (desirable).  

Benefits:

• Competitive hourly rate of £19 - £22 per hour.


• The opportunity to make a real difference to the lives of residents in North East London.


• Gain valuable experience within the social housing sector.

To Apply:

Please submit your CV by clicking on the "Apply Now" button below.

Keywords: Resident Liaison Officer, Tenant Liaison Officer, RLO, TLO, Social Housing, North East London, Refurbishments, Construction, Customer Service, Community Engagement, Diversity