Resident Services Assistant
Posted 3 days ago
- Brighton, East Sussex
- Any
- External
- Expires In 3 months
Resident Service Assistant – Brighton – £30,000 to £34,000 plus 10% discretionary bonus
My client, a globally established and leading Real Estate Agency, are currently seeking an Resident Services Assistant to provide onsite lettings and property services to an exciting residential Build-to-Rent development in Brighton
You will be the first point of contact from enquiry stage, viewing the property through to resident move in, ensuring a high level of customer service is provided to residents at all times. You will engage with residents to create a sense of community within the development.
Key Responsibilities
Ensuring communal areas and available apartments are well presented and appealing to prospective tenants at all time
Responding to rental enquiries, booking in and conducting viewings and agreeing offers
Aiming to achieve 97% and above occupancy
Completing all applicant vetting
Uploading availability details to marketing portals and updating adverts as necessary, dealing with enquiries, conducting viewings and negotiating offers
Processing offers and completing all tenancy documentation
Providing weekly statistics on enquiries and producing market analysis on rents
Negotiating renewal tenancy terms and processing the relevant documentation
Provide first class customer service to residents
Organising and running tenant services via third parties and in house
Ensuring up to date resident communication via various channels including social media
Seeking special offers and discounts for residents from local businesses
Creating a community feel through communication, events and innovations
To act as first point of call for residents to report maintenance issues
Co-ordinating all contractor appointments and defect warranty repairs, logging issues in order that required service levels are attained
Carrying out regular inspections of communal areas and apartments
Organising minor works between tenancies to maintain first class presentation of apartments
Completing check in and check out reports; determining deposit returns
Work alongside the Building Manager to ensure H&S statutory requirements are met across the development
Skills, Knowledge and Experience
Previous BTR/Lettings/Property Management experience required
Strong Customer Service background
Ability to think on their feet and make considered decisions with a common-sense approach
Outgoing, warm and friendly personality with a positive attitude
Organised, meticulous and tenacious
Excellent written and spoken communication
IT literate and Social Media savvy
Strong financial management skills
Working Hours:
Usually Monday to Friday 9am to 6pm (Occasional weekends, 5 over 7 days)
Salary:
£30,000 to £34,000 DOE plus 10% discretionary bonus
Extensive benefits:
Please ask for benefits booklet
My client, a globally established and leading Real Estate Agency, are currently seeking an Resident Services Assistant to provide onsite lettings and property services to an exciting residential Build-to-Rent development in Brighton
You will be the first point of contact from enquiry stage, viewing the property through to resident move in, ensuring a high level of customer service is provided to residents at all times. You will engage with residents to create a sense of community within the development.
Key Responsibilities
Ensuring communal areas and available apartments are well presented and appealing to prospective tenants at all time
Responding to rental enquiries, booking in and conducting viewings and agreeing offers
Aiming to achieve 97% and above occupancy
Completing all applicant vetting
Uploading availability details to marketing portals and updating adverts as necessary, dealing with enquiries, conducting viewings and negotiating offers
Processing offers and completing all tenancy documentation
Providing weekly statistics on enquiries and producing market analysis on rents
Negotiating renewal tenancy terms and processing the relevant documentation
Provide first class customer service to residents
Organising and running tenant services via third parties and in house
Ensuring up to date resident communication via various channels including social media
Seeking special offers and discounts for residents from local businesses
Creating a community feel through communication, events and innovations
To act as first point of call for residents to report maintenance issues
Co-ordinating all contractor appointments and defect warranty repairs, logging issues in order that required service levels are attained
Carrying out regular inspections of communal areas and apartments
Organising minor works between tenancies to maintain first class presentation of apartments
Completing check in and check out reports; determining deposit returns
Work alongside the Building Manager to ensure H&S statutory requirements are met across the development
Skills, Knowledge and Experience
Previous BTR/Lettings/Property Management experience required
Strong Customer Service background
Ability to think on their feet and make considered decisions with a common-sense approach
Outgoing, warm and friendly personality with a positive attitude
Organised, meticulous and tenacious
Excellent written and spoken communication
IT literate and Social Media savvy
Strong financial management skills
Working Hours:
Usually Monday to Friday 9am to 6pm (Occasional weekends, 5 over 7 days)
Salary:
£30,000 to £34,000 DOE plus 10% discretionary bonus
Extensive benefits:
Please ask for benefits booklet