Resident Services Manager

My client, a globally established Real Estate Agency, are currently seeking a Resident Services Manager to join a team of 4 for one of their estates in Walworth!
Duties:

• Undertake direct repairs to Walworth properties and interacting with tenants.
• Provide first class customer service to residents
• Monitor and manage the estate fire alarm system, control panel and actions. This will include checking alarms, resetting faults, fire evacuation management, liaison with residents, contractors and fire service.
• To undertake all items of repair and maintenance to the properties, (excluding gas works) buildings and wider estate, including the minor repair of fixtures and fittings where necessary or as instructed by the client and/or facility manager.
• Undertaking general "handy person" repairs and maintenace and redecorations including, plumbing, painting, repairs, basis white goods and appliance maintenance, remedy defects and fault finding and providing a wide range of repairs and "fixes" for residents across the Walworth Estate.
• Responsible for all planned preventative maintenance on site, including but not limited to proactive and reactive work.
• To assist with minor plumbing matters including unblocking sinks and drains, tracing leaks and flushing through pipework in vacant properties.
• Regularly check external areas for any potential danger to people on site.
• Assist with deliveries and general office duties.
• To act as contact for residents to report maintenance issues and to arrange access where required.
• Co-ordinating all contractor appointments and logging issues in order that required service levels are attained
• To conduct and record regular monthly inspections of common parts and grounds to ensure there are no Health and Safety issues evident or any security concerns. To conduct and record inspections of vacant properties as necessary in order to comply with the client's insurance requirements
• Manage the estate key system, including ensuring complete adherence to sign out and sign in procedures. To release keys to contractors and residents as required and ensure that keys are returned within appropriate time frames.
• Meet and greet tenants who are moving in on evenings and weekends to welcome them and provide overview of the property, white goods and systems
• Ensuring communal areas and available apartments are well presented and appealing to prospective tenants at all times
• To escalate issues or incidents to the Portfolio Manager as appropriate, ensuring that incidents are recorded as per the company policy and that appropriate remedial or mitigation actions are taken in a timely manner.
• Monitor tasks and actions on Prism, or any other compliance monitoring software as per changing client or business requirements, ensuring that appropriate steps are taken to manage risk and comply with all statutory requirements. To enure that all outstanding tasks and actions.

Salary is £40,000 - £45,000
Working Hours is Monday to Friday 9am - 5.00pm
Flexible Working Hours
Must Have experience in Minor Maintenance, using basic tools and painting and decorating.
If interested please get in touch with Alfie Burrell on 02037622247 or

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