Resort General Manager

Our General Managers are the best in the business! As a Commercially minded but customer focused individual, you are responsible for keeping Village ahead of the pack, delivering the group strategy in order achieve commercial returns. Our business is built around its people and as such you will be an inspirational leader, investing time in developing and nurturing your people so they are equipped to be the best they can be whilst ensuring that we deliver celebrity service to all ours guests! This unique role oversees the entire operation, including Leisure Club, Pub & Grill and Hotel. Do you want to be part of something special?

Work, Grow, Play! Here at Village Hotel Club we are all about embracing personality, individualism and fun. Forget stuffy hotels built around formality, pomp and ceremony. We create lively, modern spaces for our guests to work, eat, relax, play and exercise. With hotels and leisure clubs Aberdeen to Bournemouth and more opening soon, we rely on you to deliver service that puts us head and shoulders above the competition.
Join us and we can offer you benefits* such as
- Complimentary Health and Wellness Membership at your home Club for you and a family member/ friend worth £1,500 a year.
- Discount on all overnight stays at Village Hotels, meaning you can experience our hospitality from £35 with a friend and even grab an excellent breakfast.
- Friends and Family discounted stays from £49 including breakfast
- 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill
- 30% discount on and off shift in our Village Hotel Starbucks stores
- Excellent training and development including our Rising Stars and Talent Academy programmes
- A much more exciting way to train across several areas in the hotels, utilising our exciting Mobile Gaming training platform.
- Discounts and cashback offers on many High Street Brands and Supermarkets.
- A range of Well-being and Healthcare benefits and monthly well-being programmes for all employees to support your mental health
- Putting your Mental Wellbeing first with Mental Health first aiders and up to 2 mental health days to utilise annually.
- Financial wellbeing support and salary drawdown via Wagestream
- Access to our Employee Assistance Programme, offering support and counselling
- Flexible working hours
- A fun, supportive and inclusive work environment with regular team events
- Excellent Reward and Recognition Incentive schemes
- Anniversary rewards for key milestones of service
- Electric car salary sacrifice scheme
- Have your birthday off guaranteed
- Discounted Health Cash plan and Sick pay Insurance.
- A host of BIG People Days to celebrate, reward and recognise our wonderful employees and their local communities.
- Enhanced maternity and paternity benefits and pay
- Company Pension scheme
- Life Insurance
*T&Cs apply based on your contract
As our General Manager, you will
Deliver the group strategy in order to deliver commercial returns
Drive and adhere to consistent brand standards and profit performance
Drive quality and value that ensures amazing hospitality
Create an engaged team through development opportunities, reward & recognition and a culture of team work
Achieve excellent guest satisfaction scores, external audit and internal audit scores
Communicate the transactional marketing strategy to Heads of Department to ensure collateral is used in a timely and appropriate way
Build close working relationships with marketing and build brand awareness utilising tools such as Inbox and social media sites
Participate in the recruitment and promotion of all employees
Using the KPIs, benchmark hotel departments and focus on the bottom performers to drive improvement and highlight underperforming managers

But what we need from you

Will know and understand what it means to deliver amazing hospitality and will thrive on the challenge of always exceeding guests expectations.
Will be expected to achieve a level of service through the constant monitoring of our established brand standards.
Should be highly attentive to detail and be capable of delivering consistent standards.
Should have a warm, personable nature and a can-do attitude.
Must have experience in a similar environment with the knowledge and confidence to deliver.
**Please note - All offers are subject to a successful DBS check in this role**
Join the team thatWork, Grow & Play the Village Way!

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