Resource Planning Manager

Job Specification

For: �Resource & Planning Manager

Ref: VR/05100

Inspire Resourcing are currently recruiting for a Resource & Planning Manager on behalf of our well-established client based in Derbyshire.

Main Duties:

• Develop and implement resource plans�to meet service level agreements and organisational objectives, ensuring resource usage is tracked to provide efficient operations, and highlight trends to offer recommendations for improvement.


• Develop and maintain�resource forecasting models�to predict short-term and long-term needs, to assign resource to tasks and projects, based on skills and priorities.


• Monitor and re-evaluate resource requirements based on business changes,�identifying resource gaps�in field engineers and contact centre agents. Collaborating with key stakeholders to provide report of skills and resources needed to achieve the business requirements.


• Primary liaison between department heads on all resource related matters, to�resolve resource conflicts�by negotiating priorities and timelines with stakeholders. Balance workloads to maximise productivity and increase utilisation.


• Manage and support�a team of resource planners, working on clear goals to ensure best practices for resource management.


• Develop and�maintain KPIs�across field engineers and contact centre agents to drive workforce efficiencies.

Requirements:

• Proven�experience�in business resource planning and workforce management.


• Strong�organisational skills, ability to prioritise and attention to detail.


• Excellent�communication skills�to interact with multiple stakeholders.


• Ability to work�under pressure and adapt�to changing priorities.


• Experience in using�Microsoft Office�and Web based programmes.


• Qualifications�in Maths and English (GCSE 4 or above) are essential.

Salary: Up to �32k depending on experience

Hours: Full time, Monday - Friday