Retail Director of Partnerships & Sales

Retail Director of Partnerships & Sales Department: Retail Partnerships Employment Type: Full Time Location: London Reporting To: Matt Robbins Description The Retail Director of Partnerships and Sales is a pivotal leadership role responsible for driving revenue growth, forging strategic alliances, and expanding market share. With a keen focus on developing and nurturing key partnerships, this role will involve crafting and executing comprehensive sales strategies to maximize profitability and drive business objectives. Leveraging market insights and industry trends, the Retail Director will identify and cultivate mutually beneficial relationships with retailers, distributors, and other stakeholders. Through effective sales management, negotiation, and contract management, you will ensure that products are strategically positioned. With a cross-functional approach, you will collaborate closely with internal teams to align sales and partnership initiatives with broader organisational goals. By monitoring performance metrics and fostering customer-centric practices, you will drive continuous optimisation and deliver exceptional value to customers, partners, and stakeholders alike. Key Responsibilities Sales Leadership Demonstrated ability to lead and inspire a sales team to achieve and exceed sales targets and objectives Setting clear expectations providing guidance and support and fostering a high-performance culture Win new business 2. Customer Relationship Management Strong focus on building and maintaining relationships with key customers and stakeholders Ability to understand customer needs Anticipate market demands and tailor sales strategies to meet customer requirements Day to day running of our Key Retailer facing team engaging at various management levels internally and with high level retailer contacts Engage and grow existing revenues from existing retailers Driving key stakeholder meetings with the top 5 10 clients (Quarterly) 3. Strategic Planning Proven ability to develop and implement strategic sales plans that drive revenue growth Expand market share and capitalise on business opportunities Adapting strategies by analysing market data or identifying key trends to support agile changes Writing and executing x2 sector strategies for the wider team to execute but likely to have an overly significant positive effect for your own team Monitoring client and market trends to identify new opportunities and grow profitable revenue streams and then delivering new strategies and product through innovation and improvement Create a team strategy aligned to the overall strategy and working with cross matrix teams to execute against it. Being the voice of the client within Reward to help steer strategic decisions 4. Team Management and Development Manage a team of 6 8 heads (including dotted lines of insight analysts) Experience in recruiting, training and developing sales teams Ability to coach and mentor team members Provide ongoing constructive feedback and foster a collaborative and supportive work environment 5. Data Analysis and optimisation Proficiency in analysing data, KPI s and performance metrics to identify areas of improvement and optimsation Ability to implement sales initiatives and process improvements to enhance sales efficiency and effectiveness 6. Communication and Collaboration Excellent communication and interpersonal skills with the ability to effectively communicate with internal teams, senior management and external partners Collaborative approach to working cross functionally with other departments such as marketing operations and finance Proactively working with a range of teams internally (and with external clients) to deliver against programme KPIs to win revenues and execute against the business & team strategies. 7. Budget Management P&L responsibilities for the business hub managing revenue and profits through the control of retailer revenues, product mix and team costs. Maintaining accurate revenue forecasts and budgets, alongside the programme performance Skills Knowledge and Expertise Extensive working experience in a commercial role, managing supplier or retailer relationships in loyalty/ retail banking/ payments or related B2B sectors with a consumer/customer at the end of the other side of the relationship. Ideally historically held both commercial roles of i) growing existing clients (account management) and ii) Winning New Business Strategic leader who is highly adept at anticipating consequences and opportunities Be able to create/convert new client revenue opportunities and drive revenue generation Demonstrable relevant client-side and/ or partner management experience An effective and articulate communicator, able to persuasively present concepts clearly and concisely to key stakeholders, adjusting style to audience KPI and performance focused with a strong commercial awareness and experience of managing budgets with a focus on profitability Work with our clients in a consultative way to enhance their experience and develop opportunities for additional services and reward solutions Manage and run projects or operational goals/activities with key clients. Benefits 25 days annual leave increasing by one day a year to 30 days (plus public holidays) Pension with Hargreaves Lansdown 4% matched contribution Company holiday between Christmas & New Year (extra 3 days) Private healthcare with Vitality for yourself and any nominated dependents. Early finish on the last Friday of the month (3pm) Ability to buy and sell holiday days as well as the ability to bank days (tenure dependent). Cashback/discount shopping site (Perks at Work) Flexible working options we are operating a hybrid working model from our London office (to be agreed with your manager) Variety of social events throughout the year such as Christmas party, company away day, movie nights, beer and pizza nights to name but a few #J-18808-Ljbffr