Retail Security Contract Manger

Kingdom Group is a key partner of Poundstretcher, and we are excited to offer a fantastic opportunity for a Retail Security Contract Manager to join our team.

Where: North London 

When: We’re looking to get the right person in to the team ASAP!

£35,000.00 Per Annum 

Hours: On average 40 hours per week. Monday to Friday 09:00am - 17:00pm or to meet the demands of the position and primary objectives.

What the role is:

A multisite contract brand ambassador responsible for managing the day-to-day delivery of best-in-class security and customer service through inspirational leadership and people management.

What’s in it for you?

• Competitive market salary.
• Access to advanced / early pay scheme.
• Competitive holiday allowance.
• Car allowance (where applicable).
• Access to Group Care scheme.
• Workplace pension.
• Kingdom Colleague App including Employee Assistance Program and Wellbeing Support.
• Access to free personal development qualifications and career plans (Kingdom Academy).
• Weekly award and recognition scheme.

What we need from you - skill base requirements:

Experience

• Manager level security professional with a minimum 2-years’ experience in a similar environment.
• Experience of writing procedures, drafting reports, preparing business cases, and controlling budgets.

Qualifications & Licenses (holding or working towards a distinct advantage)

• Manager type qualifications.
• Front line SIA Licence.

The successful applicant will match the below critical criteria:

• Vetted as a minimum to BS 7858 standards.
• A company brand ambassador.
• Pro-active.
• Passionate about leading people to deliver best in class customer service.
• Goal and results orientated.
• Confident, organised, detailed, disciplined, pragmatic, a relationship builder who can work calmly with a can-do attitude.
• An effective verbal and written communicator at several levels.
• Competent with the complete suite of Microsoft software including but not limited to Outlook, Word, Excel, and PowerPoint. 
• Physically fit.
• A driving license holder.
• Able to provide evidence of success and results.

Best in Class Security & Customer Service

Assume ownership, compliance, and action for:

• Understanding what has been sold on each contract and each contract aims and objectives.
• Pro-actively managing the individual risks at each location assigned to you (portfolio).
• The Operations HOW Manual.
• The first point of customer contact.
• Customer face-to-face meetings conducted at least once a month to discuss performance (KPI) with feedback and actions to be given.
• Retaining green service status.
• Scheduling Ownership.
• Proactively identify areas of recruitment to support 100% contract manning level fulfilment.
• Identifying areas in key failing stores and implement improvement programmes to raise the standard of guard and profile of Kingdom Security.
• Fulfilling all training requirements.
• Complaints, incidents, and accident investigations.
• 3rd party management.
• Customer solutions, efficiencies and value added.
• Relevant regional and customer MI / Data and analyse to turn into effective actions.
• Contract budget and cost control such as uniform, training & equipment.
• Contract transition (mobilisation & decommission).
• Regional Social Value initiatives.
• Evidencing job description success through appropriate reporting and appraisals.

Inspirational Leadership & People Management

Assume ownership, compliance, and action for:

• Recruiting and retaining the best talent possible to form an effective team, working alongside our Engagement Centre who fully support the recruitment function.
• Teamwork and capability building. Recognising and rewarding colleagues who go above and beyond.
• Implementing positive change, process, ownership, compliance, and a culture of high performance.
• Supporting disciplinary and grievance & constructive management of conflicts.
• Snap site and colleague checks including out of hours.

Win, Keep & Grow

Assume ownership, compliance, and action for:

• Supporting the sales strategy to win new business, keep the business we have and to grow existing customer contracts.