Romanian Speaking Customer Service Advisor
Location -Newark
This is a fantastic opportunity for a fluent Romanian speaker to join a leading employer in the Newark area
The Role of Romanian Speaking Customer Services involves:
- Answering and responding to incoming telephone calls and emails from both Romanian and English business customers
- Providing 1st line technical support and excellent levels of customer service
- Diagnosing technical faults and providing over the phone solutions
- Investigating customer queries and liaising with internal departments to resolve
- Escalating technical queries to 2nd line support
- Working SLA against call handling times, resolutions etc
- Updating and processing customer information onto an in-house computer system
- Administration including emails and client correspondence using Word and Outlook
The ideal candidate for Romanian speaking customer services will have the following:
- Fluent in both spoken and written Romanian
- Ability to investigate and resolve problems
- Able to communicate effectively with all departments and areas of the business
- Excellent telephone manner with good customer service skills
- Good working knowledge of MS Word
- Previous customer service experience is essentia
- Working hours between 06:00-22:00 - 8,5 h shift with 30 min unpaid lunch
- Working across 5 out of 7 days a week with some weekends work involved (typically one day of the weekend - Sat or Sunday - in 3 weeks)
Interested? Please call TurnerFox Recruitment on (phone number removed) or email your CV!
Keywords for this role - Fluent Romanian / Customer services / Romanian speaking customer services / Customer Care / call centre / Romanian speaking / Full time / Romanian / Hybrid