Romanian Speaking Customer Service Advisor

Romanian Speaking Customer Service Advisor
Location -Newark

This is a fantastic opportunity for a fluent Romanian speaker to join a leading employer in the Newark area

The Role of Romanian Speaking Customer Services involves:

• Answering and responding to incoming telephone calls and emails from both Romanian and English business customers
• Providing 1st line technical support and excellent levels of customer service
• Diagnosing technical faults and providing over the phone solutions
• Investigating customer queries and liaising with internal departments to resolve
• Escalating technical queries to 2nd line support
• Working SLA against call handling times, resolutions etc
• Updating and processing customer information onto an in-house computer system
• Administration including emails and client correspondence using Word and Outlook

The ideal candidate for Romanian speaking customer services will have the following:

• Fluent in both spoken and written Romanian
• Ability to investigate and resolve problems
• Able to communicate effectively with all departments and areas of the business
• Excellent telephone manner with good customer service skills
• Good working knowledge of MS Word
• Previous customer service experience is essentia
• Working hours between 06:00-22:00 - 8,5 h shift with 30 min unpaid lunch
• Working across 5 out of 7 days a week with some weekends work involved (typically one day of the weekend - Sat or Sunday - in 3 weeks)

Interested? Please call TurnerFox Recruitment on (phone number removed) or email your CV!

Keywords for this role - Fluent Romanian / Customer services / Romanian speaking customer services / Customer Care / call centre / Romanian speaking / Full time / Romanian / Hybrid