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Sales Office Manager
Sales Office Manager
Sales Office Manager
Posted 9 days ago
- Basildon, Essex
- Any
- External
ET Clay Products
ET Clay Products, Part of the Brickability Group, are here to support you in the selection and supply of Facing Bricks, and other selected building materials, for your construction projects all over the UK.
We are a family run, well established business and celebrated our 25 th year of trading in 2019. Throughout these years we have assisted in the selection and supply of many prestigious projects across the UK and supplied various local, regional and national contractors, developers and builders merchants.
A brick specialist at our core, the company has continued to expand and now endeavours to provide further building solutions by supplying a range of innovative masonry and pre-fabricated systems including terracotta rainscreen, brick faced cladding systems, architectural masonry and cast stone components.
Who are Brickability Group?
Brickability Group plc consists of over 35 brands, all of which can bring together specialist products and services to meet the needs of the building and construction market. Each brand boasts an extensive portfolio of products including facing bricks, blocks, rainscreen cladding systems, architectural masonry, paving, rooftiles and slates. The Group distributes, and in many cases installs superior quality and strategically important building materials from major UK and European manufacturing partners, providing product solutions to both private and commercial specifiers, contractors, developers, and builders.
The role demands attention to detail in a fast-paced environment with important deadlines to meet. The successful candidate should be organized, proactive who can prioritise workload: -
Job Summary:
The Sales Office Manager is responsible for overseeing the daily operations of the sales office, ensuring that all administrative and support functions are running smoothly. The role involves managing a team of sales support staff, coordinating with the sales team, and ensuring that customer service standards are met. This position is pivotal in supporting the sales team to achieve their targets and maintaining an efficient and effective office environment.
Key Responsibilities: Team Leadership:
Manage, mentor, and develop a team of sales support staff, providing regular feedback and conducting performance evaluations.
Coordinate team activities, set priorities, and assign tasks to ensure smooth office operations.
Foster a positive, collaborative, and productive work environment.
Sales Support: Assist the sales team with administrative tasks such as, processing orders and scheduling deliveries.
Ensure that all sales inquiries are handled promptly and professionally, providing excellent customer service.
Office Management: Oversee the day-to-day operations of the sales office
Implement and maintain office procedures to improve efficiency and productivity.
Handle customer complaints and inquiries, resolving issues in a timely manner.
Reporting and Analysis:
Prepare regular sales reports, analysing sales data to provide insights and recommendations for improvement.
Monitor sales metrics and KPIs, providing updates to senior management.
Co-ordination and Communication: Serve as the main point of contact between the sales team and other departments, ensuring clear and effective communication.
Coordinate with the finance department on invoicing, payments, and credit control.
Organise and participate in sales meetings.
Customer Relationship Management:
Build and maintain strong relationships with key customers and suppliers, ensuring their needs are met and expectations exceeded.
Qualifications & Skills: Education:
Bachelors degree in Business Administration, Sales, or a related field (preferred but not required).
Experience: Minimum of 2 years of experience in a sales support or administrative role, with at least 1 year in a supervisory or management position.
experience in a sales-driven environment is highly desirable.
Skills:
Strong leadership and team management abilities.
Excellent organisational and multitasking skills.
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
Strong written and verbal communication skills.
Customer-focused with a professional demeanour.
Attributes: High attention to detail and accuracy.
Ability to work under pressure and meet deadlines.
Proactive, with a problem-solving mindset.
Working Hours :- Monday - Friday - 730am - 430pm
TPBN1_UKTJ
ET Clay Products, Part of the Brickability Group, are here to support you in the selection and supply of Facing Bricks, and other selected building materials, for your construction projects all over the UK.
We are a family run, well established business and celebrated our 25 th year of trading in 2019. Throughout these years we have assisted in the selection and supply of many prestigious projects across the UK and supplied various local, regional and national contractors, developers and builders merchants.
A brick specialist at our core, the company has continued to expand and now endeavours to provide further building solutions by supplying a range of innovative masonry and pre-fabricated systems including terracotta rainscreen, brick faced cladding systems, architectural masonry and cast stone components.
Who are Brickability Group?
Brickability Group plc consists of over 35 brands, all of which can bring together specialist products and services to meet the needs of the building and construction market. Each brand boasts an extensive portfolio of products including facing bricks, blocks, rainscreen cladding systems, architectural masonry, paving, rooftiles and slates. The Group distributes, and in many cases installs superior quality and strategically important building materials from major UK and European manufacturing partners, providing product solutions to both private and commercial specifiers, contractors, developers, and builders.
The role demands attention to detail in a fast-paced environment with important deadlines to meet. The successful candidate should be organized, proactive who can prioritise workload: -
Job Summary:
The Sales Office Manager is responsible for overseeing the daily operations of the sales office, ensuring that all administrative and support functions are running smoothly. The role involves managing a team of sales support staff, coordinating with the sales team, and ensuring that customer service standards are met. This position is pivotal in supporting the sales team to achieve their targets and maintaining an efficient and effective office environment.
Key Responsibilities: Team Leadership:
Manage, mentor, and develop a team of sales support staff, providing regular feedback and conducting performance evaluations.
Coordinate team activities, set priorities, and assign tasks to ensure smooth office operations.
Foster a positive, collaborative, and productive work environment.
Sales Support: Assist the sales team with administrative tasks such as, processing orders and scheduling deliveries.
Ensure that all sales inquiries are handled promptly and professionally, providing excellent customer service.
Office Management: Oversee the day-to-day operations of the sales office
Implement and maintain office procedures to improve efficiency and productivity.
Handle customer complaints and inquiries, resolving issues in a timely manner.
Reporting and Analysis:
Prepare regular sales reports, analysing sales data to provide insights and recommendations for improvement.
Monitor sales metrics and KPIs, providing updates to senior management.
Co-ordination and Communication: Serve as the main point of contact between the sales team and other departments, ensuring clear and effective communication.
Coordinate with the finance department on invoicing, payments, and credit control.
Organise and participate in sales meetings.
Customer Relationship Management:
Build and maintain strong relationships with key customers and suppliers, ensuring their needs are met and expectations exceeded.
Qualifications & Skills: Education:
Bachelors degree in Business Administration, Sales, or a related field (preferred but not required).
Experience: Minimum of 2 years of experience in a sales support or administrative role, with at least 1 year in a supervisory or management position.
experience in a sales-driven environment is highly desirable.
Skills:
Strong leadership and team management abilities.
Excellent organisational and multitasking skills.
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
Strong written and verbal communication skills.
Customer-focused with a professional demeanour.
Attributes: High attention to detail and accuracy.
Ability to work under pressure and meet deadlines.
Proactive, with a problem-solving mindset.
Working Hours :- Monday - Friday - 730am - 430pm
TPBN1_UKTJ