Sales Operator (Box Office)

Do you have Box Office or Sales and Ticketing experience? Are you passionate about theatre and selling related products? Can you provide the highest level of customer service? Do you enjoy interacting with people and working as part of a team?

With an exciting season ahead of us and increased activity across all our venues, we are looking for an enthusiastic Sales Operator to join our Box Office team to support with duties in our busy phone room and on our Box Office counters in Stratford-upon-Avon. You will provide the highest level of customer service when speaking to customers over the telephone, dealing with email enquiries or selling tickets face-to-face for RSC products and experiences.

Reporting to the Senior Sales and Ticketing Manager, some of your key responsibilities will include (please see the job description and person specification for the comprehensive list):

• Answering incoming telephone calls and booking tickets on the ticketing system (Tessitura)


• Welcoming and serving our customers on the Box Office counters


• Informing new and existing customers about our diverse programme of events and products


• Accurately recording and updating customer data at point of sale


• Dealing with complaints as they arise, providing exceptional customer service


• Cross-selling events and services


• Making outbound calls to existing/past RSC customers to promote and sell current/forthcoming productions


• Participating in team meetings to share ideas and learn about developments


• Helping to train new staff

To be suitable for this role, it is essential that you have the following:

• Box Office or previous sales and/or ticketing experience


• Committed to providing the highest level of customer service


• Proficient IT skills, and a good working knowledge of Microsoft Outlook, Excel and Teams


• Excellent communication skills


• Self-motivated team player and able to work on own initiative


• Able to trouble-shoot issues and a solution orientated approach


• Some knowledge of ticketing systems

This position is offered as a full time, permanent positions, based in Stratford-upon-Avon, working 37.5 hours a week, 5 days out of any 7 from Sunday to Saturday inclusive. 

The working day is 7.5 hours and could be anytime between 8.30am to 8.30pm with the rota being produced no later than 2 weeks in advance.

Our telephone lines are open Midday until 6pm, Monday to Friday and are closed on Saturdays, Sundays and Bank Holidays.  The Box Office Counter remains open on Sundays.  You will be required to work up to 12 Sundays a year.

The RSC is committed to flexible and hybrid working and there may be occasions when you can work remotely, subject to your line managers approval. 

Application Process

All applications should be made online using the RSC website. If you need any assistance when applying, please email #####

The interviews will be in-person, in Stratford-upon-Avon on Friday 4 April.

About the RSC

The RSC strives for excellence, and values creativity, inclusivity, sustainability, collaboration, and accountability. 

We can offer great benefits and aim to create a welcoming, supportive environment which is happy, healthy and safe. We place great importance upon developing a diverse, highly motivated and energised workforce to help achieve our priorities. We put our values at the heart of everything we do.

We are committed to building a diverse workforce and welcome applications from all individuals.

We believe that safeguarding children and adults is everyone's responsibility, and everybody working at the RSC has a duty to place safeguarding at the heart of their work.

The Royal Shakespeare Company (no. 212481) is a registered charity.