SC cleared Application Packager

JOB TITLE: Application PackagerAre you ready to apply Make sure you understand all the responsibilities and tasks associated with this role before proceeding.LOCATION: Aldermaston,SALARY: £56,252WORKING HOURS: Standard office hours9 day working fortnight, every other Friday offHolding SC or DV clearance is a MUST. Due to the clearance required we can only progress with British nationalsDETAILED JOB DESCRIPTION:Purpose of the roleWe are looking for customer-focused and enthusiastic candidate for our clients Software Discovery and Packaging Team, who has a genuine interest in solving IT issues and is empathetic to our client needs and requirements. The applicant should have a very good understanding of software application packaging, possess good written and verbal communication skills and be willing to collaborate with the wider IT support teams.The Application Packaging Team is responsible for managing the end to end delivery of applications and Operating System gold builds, and the on-going lifecycle management for those applications.BehavioursDemonstrate the ability to methodically work through issuesIdentify issues end users might be facing and drive improvement and simplifications to help end user processMaintain good working relationship with key stakeholders and support teamsMust be able to deal directly with clients in a friendly and highly confident manner demonstrating excellent internal and external customer communication skillsExperience of Application Lifecycle Management in an Enterprise environment as part of a desktop transformation projectStrong Application Packaging experience using Flexera AdminStudio, InstallShield, IS Recapture & ORCAExpert understanding of MSI technology, including transforms.Document package configurationPackage defect remediationExperience of large OS migration projects (preferably Windows 7 and Windows 10)Data Analysis and reporting skillsGood communication skills (customer facing as you may need to speak to people in the business)Experience of managing and maintaining a SCCM 2012 (or higher) production environmentSCCM deployment/Design experienceSome Operating System Deployment (OSD), including tools such as MDTExperience of SCCM / WSUS patching technologyMicrosoft Active Directory 2003-2016 serverMicrosoft Group Policy Objects (GPOs)Software deployment and 3rd line support and troubleshootingUnderstand and input into desktop engineering standards, processes and best practicesInvolvement in delivering large scale deployments of software, e.g. Microsoft OfficeExperience of large OS migration projects (preferably windows 10)Highlight changes to processes or errors to the process owners. Maintain own process and working instruction documentsWork within the contractual guidelines and Statement of Work, or highlight any local shadow IT agreementsBe politically savvy and understand the concerns and priorities of our customer and our own support teamsESSENTIALS SKILLS/QUALIFICATIONS:Basic Understanding of IT project management methodologies including agile and waterfallBasic Knowledge of project management tools and techniquesMicrosoft Active Directory 2003-2016 serverMicrosoft Group Policy Objects (GPOs)Understand cloud technologiesUnderstand network topologyMust have packaged applications for Windows 7 and Windows 10 OS platforms.Must have experience of complex application packaging. (E.g. Autodesk, MS Office, etc.)Software deployment and 3rd line support and troubleshootingStrong communication skills both written and verbalSelf-motivated with a can do attitude and comfortable working with ambiguityStrong MSI technologyApplication layering (VMware App Volumes)Scripting experience using BAT, PowerShell and VB, C# ScriptsAbility to create and run reportsAwareness of Change and Release ManagementExcellent written and verbal communication skills with a genuine enthusiasm towards IT service managementExcellent organisational skills and able to take a methodical approachExcellent customer service skillsStrong and confident presentation skillsProfessional verbal and written communication skillsStrong SCCM 2012 knowledgeDESIRABLE SKILLS/QUALIFICATIONS:ServiceNowITIL FoundationApplication virtualization (Microsoft APP-V)Fundamental knowledge across Windows Operating SystemsMS SCCM 2012As an Employee you will benefit from:Flexible benefits including, private medial and health insurance, basic cover paid by employerFree eye test vouchersCompany pension schemeIncome protection after 6 months service should you be off work due to serious illness23 days holiday rising by 1 day per year to max 25Option to purchase / sell additional holidayLife insuranceEmployee Assistance Programme, free confidential advice covering a range of areas including mental health and financial support