Schedular

Scheduler
Crewe
£23,400 per annum
37.5 hours per week
Would you like to work within a dynamic, fun and professional team, in modern bright offices, where your skills and progression will be nurtured and developed to make you the best you can be?
As a scheduler you would be responsible for ensuring that technicians in the field have an efficient and well planned schedule. Using excellent software, you will be managing the day to day balancing and allocation of jobs as required. Assigning critical jobs quickly to achieve strict service level agreements and following them through to completion
Duties:
Assign critical jobs to field technicians efficiently using scheduling software and following them through to completion in line with SLA.
Technician availability is managed through regular communication with Regional Team Managers.
Ensure all mandatory jobs are assigned and allocated to technicians on that day through periodic checks
Quality checks to ensure that our scheduling software matches our front-end system
Reviewing routes to ensure we support nationally with technician's end times and workload.
Monitor a dedicated inbox to action operational requests
Support an inbound technician helpline, resolving queries as required
Problem solving and decision making in a fast-paced environment across a wide range of subjects.
Resilient to changes in process as required to improve accuracy and efficiency in business practices.
Experience
Planning experience, preferred
Positive attitude, enthusiastic, flexible and proactive approach to achieve the departments' objectives
Assertiveness where necessary
Good Microsoft Excel skills
Excellent communication skills – both written and verbal
Ability to prioritise workload
Company benefits include
Central location and close to local transport routes
23 days holiday plus bank holidays
Pension scheme AND A BLUE CARD MEMBERSHIP
Please call Leanne or email Leanne on
INDCOM

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