Scheduler

Planner/Scheduler�- Sidcup, South East London, �28-33,000 per annum�
Are you an experienced Works Coordinator/Scheduler and looking for your next opportunity? CBW are�are working with a fantastic, family-run business in the Sidcup area to recruit the perfect candidate.
The offices in Sidcup are newly refurbished�with secure parking on site.

Hours of work:

• Monday - Friday�
• 8:30am - 5pm�
• Office based�
  Permanent position�
• �28-33k (DOE)�

Key responsibilities:��

• Monitoring calls received�from the customer through to call completion and updating�records�
• Managing the supply chain and driving them to attend to required SLAs�
• Driving the engineering team to attend to all call outs within required SLAs�
• Effective communication with all levels of internal teams and external customers�
• Ensure QHSE documentation�if maintained and readily available using company�systems�
• Managing the CAFM system�
• Answering calls and emails within a timely manner�
• Ensure all the reactive requests are raised on the Helpdesk and that they have the correct engineer assigned
• Allocation of internal engineers to callouts and maintenance visits, driving the engineering team to attend to all callouts within required SLAs�
• �Actively identify and implement innovation across the contract to enhance performance and continue to meet client expectations��
• Raise and assign work orders to relevant
• To obtain a comprehensive understanding of the scope of the contract and ensure that all work is carried out following the contract scope and not outside of this��
• Obtaining supplier�quotes and uploading them onto the internal system for the client approval�
• Arranging agency cover and submitting timesheet on the portal�

Requirements:

• Previous Facilities & Maintenance experience
• Excellent and professional telephone manner
• Excellent customer service skills
• Time Management
• The capacity to think ahead, plan and prioritise own workload
• The ability to work under pressure and meet deadlines
• Computer literacy
• The ability to work as part of a team
• Work safely in accordance with the company's current health and safety policy and procedures.
• A positive approach, with the determination to succeed