Senior Administrator - HYBRID - NG2

Senior Administrator

Location: NG2 (Hybrid Role)
Hours: Monday - Friday, 9am - 5pm (1-hour lunch break)

Are you an experienced Senior Administrator looking for career growth? This role offers the opportunity to develop into a position where you'll handle your own clients face-to-face, supported by a small, collaborative team in NG2. The client provides excellent career development opportunities, a supportive work environment, and a canteen on-site to ensure you can relax during your breaks.

Why This Role is Important

Reporting to the Framework Manager, the Senior Administrator plays a crucial role in providing high-level support to legal departments. You'll manage allocated frameworks, client accounts, and service levels while exceeding internal and external client expectations. Working closely with framework teams, fee earners, central teams, and external clients, this position is central to ensuring operational excellence.

Key Responsibilities

• Framework Management:
  • Review Framework Agreements to document client-specific protocols and processes.
  • Provide training to support teams and monitor ongoing compliance.
  • Act as a central point of contact for framework queries.
• Client Account Management:
  • Maintain accurate client account plans and internal housekeeping.
  • Submit and coordinate regular MI reports across departments.
  • Produce reports assessing service levels/KPIs and delivery.
  • Manage and update client portals in line with their requirements.
• Revenue & Audits:
  • Support revenue management, billing, and provide high-level updates to clients.
  • Assist with client audits and ensure seamless coordination.
• Client Interaction:
  • Act as a point of contact in the absence of the client partner.
  • Attend internal and external meetings, advising on framework requirements and responsibilities.
• General Duties:
  • Assist with tender processes and produce routine/confidential correspondence.
  • Travel to other offices as required.
  • Perform any other duties aligned with the role.

Skills and Qualifications

Technical Skills:

• Ability to analyze and interpret complex data, including contract documentation.
• Proficiency in IT systems for generating and editing reports.
• Advanced MS Office skills, particularly in Excel.

Key Competencies:

• Experience in client relationship/account management.
• Strong business acumen and decision-making skills.
• Exceptional attention to detail, organizational, and problem-solving skills.
• Ability to work independently, take initiative, and manage relationships at all levels.
• Effective communicator who delivers exceptional client service.

What We're Looking For

We're seeking an organized and proactive professional with a positive, adaptable attitude. You should have a keen eye for detail, be a great team player, and possess the confidence to make quick decisions and handle confidential information with discretion.

Benefits

• Generous Leave: 25 days of holiday + Bank Holidays + 1 extra day at Christmas.
• Holiday Flexibility: Option to buy/sell up to 5 additional holiday days.
• Pension: 5% employer contribution.
• Medical Cover: Comprehensive coverage provided.
• Social Events: Regular opportunities to connect and build rapport with colleagues.

This role offers an excellent platform to grow your career in project administration while enjoying a supportive and rewarding workplace culture

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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