Senior Application Support Analyst

About us:Camascope is a fast-growing technology company focused on empowering the care and medication sector with technology. We are a team of talented, caring, and ambitious individuals who are committed to making a difference in care. Our ecosystem connects pharmacies, care homes, and doctors to improve the lives of many.There has never been a better time to join Camascope. Our team is growing and our product is reaching more users and partners every day. You will join a collaborative and passionate team. We love solving real problems and are committed to building the highest-quality solutions. If you are eager to make a meaningful impact in healthcare and thrive in a fast-paced startup environment, Camascope will be the perfect place for you.What you will work on: As a Senior Application Support Analyst at Camascope you will be an integral part of the team that works to scale, enhance and add features to our core EMAR product, by working as a key part of the team focussed on both evolving the product stack as well as adding new features. In the role of Application Support Analyst you will collaborate with the cross-functional teams and a variety of internal and external stakeholders to deliver high-quality software as we continue to improve and add features to our successful care and medication products. We want you to bring your skill and experience to bear, to help us shape the team and the product, and further our journey as a company with increasingly feature rich software products. You will work closely with our technical and product learnership to help inform and shape our product, delivery and technology strategy, and will work closely with the product engineering team to help implement, enhance and evolve the features of our software. In addition, you will be involved in helping to hire, mentor and provide guidelines to future engineers joining the team. We are seeking people who are excellent communicators, proactive collaborators and able to break down complex requirements to go on to design and develop sensible, modern and scalable software solutions. We are looking for experienced and adaptable Application Support Analysts who can bridge the gap between our customer support desk and the engineering team buy delving into both customer reported issues and using monitoring and analytics tool to seek out areas for improvement in our software; whilst also setting the standard of how we work and growing the capability of other team members.Responsibilities:
Be a key influence on the cross-functional team of engineers, whilst also collaborating with other teams (and peers) on overall ecosystem improvements.Explore, analyse and highlight software issues, deficiencies or areas for improvements but raising well written bug reports and producing trend analysis.Keep our customers and care home patients at the heart of everything we build.Aid our focus on continuous delivery by ensuring testing and security measures are embedded into CI/CD pipelines, and enabling the development of secure, scalable, high-quality software through the adoption of DevSecOps practices and tools.Invest in continuously improving our application by identifying blockers, impediments, deficiencies and waste, proactively working to resolve them.Make significant contributions to technical and product decisions, and the technology roadmap.Have both a learning and teaching mindset, and actively mentor others in the teamTroubleshoot and debug complex issues, identifying root causes and producing high quality issue reproduction guides.Work in an agile team-oriented environment, collaborating with Engineers, Designers and Product Managers to achieve product outcomes. Requirements: 5 or more years of industry experience as an Application Support Analyst or similarSolid understanding of ITIL processes and similar approaches to software supportAbility to understand, track and analyse application performance.Demonstrable understanding of monitoring, analysis and alerting tools.Strong troubleshooting and debugging skills with a fix forward and learn mindset.Capable and comfortable working with Agile/Scrum methodologies.Experienced at running Incident management and support escalation processes.Bonus points for: Bachelor's/Master's degree in Computer Science, Software Engineering, or similar.Previous experience in early-stage startups or scale-upsHaving worked in Health Care or Pharmacy tech previouslyHands-on experience with C#/.Net7+, React and/or FlutterITIL certificationsPrevious experience leading a small team