Senior Collections Advisor

Our client was established in 1996 to provide flexible and accessible finance to SMEs across the country. Now, more than 20 years on, they have grown to become one of the UK's largest, independent finance houses. They have continued to deliver leading-edge finance solutions through a unique combination of teamwork and technology.

From this continued success they are now looking to recruit a Senior Collections Executive to allow them to continue their exciting growth plans.

Their aim is to take the service they offer to the next level, to push the boundaries of what's available, and to create great customer experiences consistent with their values. Does that sound like something you'd like to be part of?

As a Senior Collections Executive, you will play a key role in helping the business maintain its financial health by identifying customers who have missed payments or may be getting close to that point and then work closely with those customers to minimise bad debt. You'll work together with customers to develop options that work for both the customer and the business, whilst also supporting the Collections Manager to manage workloads, support complex cases and drive team performance.

Role responsibilities;

• Supporting the Collections Manager with the effective day to day management of workloads
• Training and development and upskilling of the team.
• Act as a point of escalation to support on more complex cases, which may include forbearance, rescheduling of payments, writing off charges etc.
• Maintain and administer a portfolio of customers who have missed payments
• Negotiate, and discuss options with customers and equipment suppliers in respect of arrears
• Assist with reporting requirements and case summaries.

Key skills required;

• Experience managing a team including one to ones and training
• Excellent customer service and communication skills
• Experience with data analysis and reporting
• Prior collections experience would be beneficial

So, why would you want to work here?

They have a great working environment and they are an ambitious business. They achieve so much because of their people. Everyone in the business, no matter their team or role can shape the outcome, share ideas, make suggestions, and have their voice heard. It's a truly collaborative place to work.

They embrace hybrid working and with modern offices in Newport, London and Manchester, plus a field-based sales team, you'll never be too far away from colleagues.

This role is based in Newport, with 2 days in the office per week, giving you the best of both worlds.

Benefits you can expect:

• 25 days annual leave + bank holidays
• Competitive Salary
• 2 additional days holiday after 5 years' service
• Buy additional annual leave
• Private Medical Insurance (opt in)
• Opt in Medicash Payment Plan
• Subsidised gym membership at �15 a month
• Half day seasonal shopping
• Auto enrolment pension - 3% employer contribution subject to eligibility
• Life Assurance 3 x basic salary
• Electric Car Scheme
• Cycle to Work Scheme
• Employee Assistance Programme available 24/7
• Company events and reward schemes

Our client is proud to be a member of Stonewall's Diversity Champions programme and are committed to improving workplace inclusion.