Senior Customer Service Advisor

Senior Customer Service Advisor\n

Are you passionate about delivering exceptional customer service and building strong client relationships? Do you thrive in a fast-paced environment where problem-solving and attention to detail are key?

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My client is looking for a Senior Customer Service Advisor to join our team, managing the entire order process, providing after-sales support, and ensuring a high level of customer satisfaction.

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Location: Blackpool
Salary: £24,755 per annum (this increases on April 1st 2025)
Hours: Full-Time, Hybrid (3 days in office, 2 days WFH after settling-in period)

\nWhy Join?\n

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• Work for a reputable and established company known for delivering outstanding customer service.
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• Enjoy a collaborative and supportive team environment.
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• Be part of a fast-moving and rewarding role where your skills and experience truly make an impact.
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\nYour Responsibilities:\n

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• Serve as the primary point of contact for key clients, ensuring a high level of customer service.
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• Manage the end-to-end order process, from inquiry to delivery, including after-sales support.
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• Handle customer escalations and high-priority cases, ensuring issues are resolved effectively.
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• Maintain strong relationships with customers, keeping them informed on order progress, lead times, and any delays.
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• Provide accurate quotations and ensure orders are processed efficiently.
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\nWhat We're Looking For:\n

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• \nGood depth of experience in a customer service or client-facing role.
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• Strong communication, problem-solving, and relationship management skills.
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• Ability to multi-task, prioritise workload, and work under pressure.
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• Customer-first mindset with great attention to detail and accuracy.
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• Proficiency in order management systems, CRM tools, and Microsoft Office.
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• Experience in promotional merchandise or a similar industry is an advantage.
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\nHow to Apply:\n

If you are a customer-focused professional looking for your next challenge, we would love to hear from you.

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Send us your CV or a short summary of your experience explaining why you're the perfect fit for this role.

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We look forward to hearing from you!

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INDEP