Senior Customer Service Executive

Brand new role - we're looking for an experienced and confident Customer Service Advisor to join our team in Long Eaton in a senior role. You'll play an important part in keeping our customer service levels running to a high standard, dealing with any issues in a timely fashion.
 
BASIC SALARY: £24,000 - £28,000
 
BENEFITS:
· 24 Days Annual Leave inc. Christmas shut down and your birthday off
· Employee Assistance Programme
· Life Assurance
 
LOCATION: This is a hybrid role, based at our office in Long Eaton.
 
COMMUTABLE LOCATIONS: Long Eaton, Derby, Nottingham, Stone on Trent, Mansfield, Leicester, Castle Donnington, Kegworth, Ruddington, Little Eaton, Ilkeston, Ruddington, Melbourne, West Hallam, Newark on Trent, Mansfield, Loughborough, Beeston, Clifton, Ruddington
 
JOB DESCRIPTION: Import / Wholesale / Design - Customer Service
 
Reporting to our Customer Service Manager, you'll play a pivotal part in supporting the business, to ensure the smooth resolution of customer issues or delays, as well as ensuring the timely processing of customer orders and issuing of acknowledgement.  
 
Day to day, you will:
· Action and resolve service complaints for customers
· Respond to verbal and written sales and delivery queries
· Process customer orders / service orders
· Appoint 3rd party repair companies
· Process and ordering swatch requests
· Negotiate allowances and goodwill gestures with customers
· Dispatch and manage stock levels of service parts
· Update spreadsheets and databases as required
· Provide feedback to the Customer Service Manager and Managing Director on patterns of service complaints and trends
· Assist with the recharge of service costs to suppliers
  
PERSON SPECIFICATION: Import / Wholesale / Design - Supply Chain
 
Ideally, you'll have experience within the Furniture/Fabrics/Textiles industries, but that isn't a deal breaker. If you have had experience of working in a manufacturer and/or any exposure to an international supply chain, that would be great.
 
Ultimately, we will consider a variation of customer service backgrounds, and the right person is crucial to our business, so we are happy to train you on the particulars.
 
What's most important to us is:
· Being proficient with Microsoft Excel and Access and have exposure to GoogleSheets.
· You have a desire to get the job done and work as part of our small but passionate team.
· You'll have a can-do attitude and take on any task to ensure we reach our objectives.
· A desire to improve on and continuously shape existing processes.
· Having a confidence to take initiative and manage stakeholders at all levels.
· Having excellent written and verbal communication to de-escalate and pacify customers who have complaints.
  
THE COMPANY:
 
We are a design house, importer and wholesaler of furniture to the UK market. Operating for over 20 years, we supply furniture to some of the most respected retail brands in the UK, as well as the independent furniture retail sector.
 
It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services:  
 
INTERESTED? Please click apply. You will receive an acknowledgement of your application.
 
Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct.
 
REF: SM17866, Wallace Hind Selection