Senior Customer Service Planner

Sewell Wallis are currently recruiting for a Senior Customer Service Planner on behalf of our client who are based in the South Leeds area. You will be working for a great, well-established company that offers excellent training and support as well as long-term progression.
The successful person will have previous experience in leading a customer service team.

What will you be doing?

• Confidence and ability to help oversee, and coordinate a team of planners, and carry out critical process training to the team when required.
• Liaising with the senior customer service advisor, and having the ability/understanding to recognise when there is a need to change the daily task load structure, to help ensure the operational support team department is able to complete the daily requirements to the best of their ability.
• Striving for efficiency throughout the operational support department, by working as one team, and having the ability and understanding to carry out both customer service and planning tasks as and when required.
• Willingness and determination to take on, learn, and help build new processes within the planning department, that will help improve the overall end-to-end process for the customer.

What skills are we looking for?

• Must have a proven record of achieving outstanding customer service by phone and email.
• Confidence to lead and oversee a small tea.
• Excellent listening skills.
• Good organisation skills.

What's on offer?

• Hybrid working.
• Free parking on-site.
• Up to 40 days of annual leave per year.

Send your CV below or contact Becky Gibson for more information.

To apply please send your CV, quoting our reference and specifying which website you saw this position advertised on. Due to the high volume of applications please accept that if we have not responded to your application within seven days, your application has not been successful. Sewell Wallis is a specialist recruitment company with a vast amount of experience in our industry we offer permanent, temporary and interim recruitment support for accounting and finance, human resources and business support positions. We recruit at all levels within finance from Purchase Ledger Administrator and Credit Controller level through to Financial Controller and Director positions. With offices in Sheffield and Leeds, we are well situated to cover all of South Yorkshire, West Yorkshire and Manchester. Please visit our website for more information on accountancy and finance jobs and human resources or business support positions.