Senior Customer Success Manager

✨Sr.Customer Success Manager

✨£50-55k base + Bonus

✨Hybrid, London

This company is a B2B SaaS platform that specialises in helping FMCG brands and Retailers unlock the true value of their retail media campaigns. Our innovative platform empowers retailers to optimise their media estates, streamlining the full marketing campaign cycle and connecting brands and retailers to use data to plan, manage, and measure marketing campaigns effectively.

The Enterprise Retail Account Manager will ensure the successful onboarding of new enterprise clients to the platform, manage relationships with senior client stakeholders, develop and deliver training materials, and address client queries. You will serve as the primary point of contact for our enterprise clients, working to understand their needs and ensuring they derive maximum value from our platform.

Responsibilities

\n
• Lead the onboarding process for new enterprise clients, ensuring a smooth transition from existing platforms and tech solutions to the active use of the platform.
\n
• Serve as the primary point of contact for client queries and issues, providing timely and effective resolutions.
\n
• Conduct regular check-ins and business reviews with clients to ensure they are clear on progress and the status of the account.
\n
• Identify growth opportunities, increased engagement and usage to drive growth.
\n
• Create comprehensive training materials, including user guides, video tutorials, and webinars.
\n

Requirements

\n
• Proven experience as a Customer Success Manager/Implementations Manager in a technology company, preferably within the B2B SaaS industry.
\n
• Demonstrable experience managing enterprise installations of CRM, DXP, or other data-driven management platforms (Salesforce preferred)
\n
• Demonstrated ability to manage senior client stakeholders and build strong relationships.
\n
• Proficiency in creating and delivering training materials.
\n
• Strong problem-solving skills and a proactive approach to client issues.
\n

Sphere Digital Recruitment currently have a variety of job opportunities across digital so feel free to get in touch with us to find out how we can help you. Please take a look at our website.

Sphere is an equal opportunities employer. We encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, and any other protected status as required by applicable law.

If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let us know.